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I recently conducted a study of eleven non-profits to find out how knowledgemanagement (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledgemanagement strategy based on the findings. Staffing KM Positions.
People are more willing to share their knowledge and expose their thinking when they have built a trust relationship with others. If a group is going to concentrate on a difficult issue, they first need to learn who others are, the skills they bring, the experience they represent, and the values they hold. . Connection before Content.
In this video I describe the Three Eras of knowledgemanagement that I have previously written about on this blog, Where KnowledgeManagement has Been and Where it is Going – Part One , Part Two , and Part Three. Of course, management being interested in the opinions, ideas, and knowledge of employees is not new.
I have posted lengthy descriptions of each of the three eras of knowledgemanagement and here I have made a brief summary of all three. Since the term “knowledgemanagement” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.
Like many organizations, the US Army holds a KnowledgeManagement Conference each year. This year, the 6th annual conference, was run by a very savvy group of folks at Strategic Knowledge Solutions (SKS). We heard, “The small groups were the best part of the conference.” I can’t wait!
GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledgemanagement task is to bring together the collective knowledge of the organization to bear on complex issues.
We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledgemanagement (KM), but the topic is hot with good reason. What is knowledgemanagement?
I have long held a conviction that the best way to understand knowledgemanagement is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. The meeting was designed around seven “Big Ideas” that URC has incorporated into its spread strategy for knowledgemanagement.
Instead, managers should focus on defining simple, foundational role requirements to reach a wider group of candidates.” Emily Rose McRae, senior director, analyst at Gartner New knowledgemanagement toolswhich can distribute microlearning and help employees identify skills they want to developare emerging at a rapid pace.
In this series I‘ve classified the evolving landscape of knowledgemanagement into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Tags: KnowledgeManagement Strategies.
A team without a relationship of trust is not even a team; it’s just a group of people working together and sometimes achieving results. On the contrary, when it is, every person in the team becomes stronger because they are part of an effective cohesive group. When people trust each other, the group achieves its goals.
Related: How to maximize the power of excellent HR service quality Survey respondents were classified into two groups: Those in the elite group had superior outcomes, such as high employee engagement, while those in the second group didn’t.
It is not a new process, but one that was used both in Europe and the US, long before the term “KnowledgeManagement” was first heard in organizations. A system for learning reflectively – sets, which are small groups that meet regularly over several months. Authority to take action on the problem/opportunity.
How knowledgemanagement assists in onboarding On their first day on a new job, employees come with their professional skills already tested and evaluated. Such learning can have many formats: Knowledge base - a storage of the company’s knowledge. Proper onboarding increases employee retention. Video tutorials.
They experienced the sad recognition that much of the knowledge about how to build the Saturn V rocket that took the astronauts to the moon, had retired along with the engineers who had been encouraged to take early retirement. David Delong wrote about NASA' loss in Lost Knowledge , Oxford Press 2004.
Through surveys and focus groups, the agency uncovered practical insights around communication, collaboration and knowledgemanagement, and self-service administration across all personas that were surprising at the time.
Determine Knowledge Sharing Boundaries Protect Proprietary Information: Identify and safeguard any sensitive or proprietary information that should not be shared externally. Selective Sharing: Implement a strategy for selective sharing of information based on its value, sensitivity, and the specific needs of each stakeholder group.
The four pillars of the digital workplace are communication, collaboration, knowledgemanagement, and culture. Stay up-to-date by following our #WorkTrends Twitter stream; pop into our LinkedIn group to interact with other members. Here are a few key points Mike shared: The digital workplace is where the work actually gets done.
HR Marketing, akin to employer branding, social media utilisation, collaborative management, and knowledgemanagement, offers avenues for HR to update its messaging and showcase employees effectively.
These wikis are typically replacing knowledgemanagement systems (or creating knowledgemanagement systems for the first time). That was one of the great (if depressing) learnings of the KnowledgeManagement movement. Above-the-flow wikis are used lightly (when at all) by large groups ofpeople.
’ The departments were structured in such a way that the knowledgemanagement process was optimized for the open positions, and the jobs were value added. Said group could do a talent swap with another department in their function (that also has a rotational seat). Everybody wins.
This interesting phenomenon has a number of possible knowledgemanagement implications for me: ? It implies that if I want another team to learn from the lessons my team or project has garnered, the transfer would work better if I arrange a conversation between the two groups than as a document. They learned when they talked!
Along these lines, as it concerns our last group I want to share a final graph from the CEB study (again read more here and here ): ^This should trigger a few ideas around the sorts of discussions and programs you can put in place to engage your high talent/ambition population that might otherwise become a flight risk.
Much of the very helpful research and theory that under lies our field of KM is produced in the related disciplines of Organization Behavior, Organization Learning, Group Dynamics, Computer Science, and Organizational Psychology. Following are summaries of three such, highly acclaimed, books that have recently been published.
Individual lessons that each soldier learned, that would lead him/her to act more effectively the next time that soldier was involved in a similar maneuver - each soldier carried a pocket notebook to write these lessons down during the group meeting. Individual reflection is not enough for a group to improve.
The invitees were twenty-five recognized thought leaders in the field of knowledgemanagement, both academics and practitioners. The stated goal of the retreat was to “push the boundaries of what we know about creating and managingknowledge-based organizations.” Knowledge sharing and egalitarianism is a loop. ?
Consider using a group brainstorming and decision-making technique, such as the K-J Method (more on that below). And it didn't matter whether tagging turned out to be a success or not, so long as the knowledge sharing returned value to the business. Step 4: Get the support of the intranet steering group. yields results quickly.
Use breakout rooms for small group discussion of the topic. KnowledgeManagement Strategies Collective Intelligence' “Melody - I may have to steal that virtual high five idea!" . following a technical glitch) “How have you recovered when you’ve had a technical issue?” . . In an hour Webinar, give the speaker 15-25 minutes.
6 groups with “Employee Experience” in the name- the most popular one has 879 members. Angela Heyroth, Managing Director, Employee Experience at Charles Schwab. Ryan Miller, Senior Manager, HR KnowledgeManagement and Employee Experience at The Walt Disney Company.
Transferring knowledge from one part of the organization to another is at the heart of knowledgemanagement. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge. There are two questions that influence the choice of method. .
The same McKinsey report also found that “a searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information.”. Bring together a group of senior individuals within your organization to determine which knowledgemanagement software (free or paid) is most suitable for you.
Most importantly, when the employee leaves the team or business, their knowledge also goes with them. There are a few conflicting definitions of what group learning is. Some believe that group learning is defined as a team taking action, getting feedback, and then funneling it into their subsequent actions. Organizational.
what knowledge others have. the group’s strengths and weaknesses. In a business context, connecting is best accomplished by engaging knowledge workers in small group conversations about strategic organizational issues. They help individuals in the group view themselves as part of the whole. who is in the room.
While most organizations have at least three or four different groups pursuing STEM talent initiatives, only 11 percent have engaged these groups in fully integrated strategies to develop and leverage technical expertise (See Figure 1).
A big group of people using social software together doesn’t equate directly to collaboration. It may be conversation; it may be cooperation; it may be knowledge sharing ; it may improve employee engagement or the digital employee experience ; but it is not collaboration. For starters, collaboration takes place in teams. .
We created a self-service KnowledgeManagement portal and the mySupport mobile app, the first customer support app designed for the corporate learning industry. We were thrilled that the Craig Weiss Group recently described mySupport as “ by far the best mobile app for Support.” ” The results. However, back to today.
As KnowledgeManagement professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. The question, “What is your task?”
I have detailed the progression of this system using the model I constructed for The Three Eras of KnowledgeManagement. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth.
Let’s look at below tips through, which you can incorporate informal learning in to your formal learning and development programs: Provide a knowledgemanagement tool/platform for employees to share their learning after they attend a formal training/learning program.
COP are groups that intentionally build relationship among members. Meetings are great opportunities to build relationships – IF at least a third of every meeting puts members in small groups of three or four to work on issues that matter to them. Peer Assist is a knowledge sharing process started at British Petroleum.
The article was read by some members of a research group at the National Institute for Working Life (Arbetslivsinstitutet) in Stockholm, Sweden and they saw the ideas as a way to enhance their own collective learning. The group was in temporary quarters while waiting to move into a new building. But I’m not sure what it is about.”.
Managers can feel equally in the dark, unaware that a team member might need information for a report, is being overwhelmed with requests, or that a project is falling behind schedule. . TechnipFMC’s KnowledgeManagement team of 12 members, is remote. Program managers hold a weekly 1:1 with each person reporting to them.
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