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A receptionist is often the first voice a customer or client hears when contacting your business. Their tone, professionalism, and ability to handle phone calls efficiently directly influence the impression your company leaves. It is crucial to prepare your new receptionist with the right phone etiquette and receptionist skills to ensure their success and their ability to maintain your organizations reputation that you’ve worked to establish.
Its no secret that the global recruitment market has been navigating turbulent waters. While 2024 marked a year of headwinds for staffing and recruitment firms, early signs of stabilization are beginning to surface, even in the U.S. That said, recovery remains uneven and fragile across regions, sectors, and staffing models. A look at some of the largest global recruitment agencies earnings reports shows a market still grappling with economic uncertainty, delayed hiring decisions, and a cautious
When our ancestors dreamed of the future, complete with flying cars and robot maids, did they also imagine a shift from traditional employment? Either way, alternative forms of employment are booming, even as workers primary jobs. And its creating big challenges for HR teams. The rise of gig work Understanding the current scope of gig work istricky.
First aid kit overview: A new approach to healthcare communication In healthcare, effective communication is often the difference between calm and chaos. When your workforce feels informed and connected, patient care thrives but when communication fails, confusion, errors, and burnout take hold. Just as a first aid kit is essential in emergencies, your organization needs the right communication tools to ensure clarity, confidence, and control.
Workplace violence prevention laws are rapidly evolving, with California’s SB-553 and New York’s Retail Worker Safety Act (S-8358B) leading the way. Join WILL’s experts for a nationwide webinar covering compliance requirements, with a special focus on these key state mandates. We’ll guide you through developing and implementing effective prevention policies, building a compliant plan, and delivering the required annual interactive training.
Estimated reading time: 3 minutes I mentioned in a previous article that I went to an artificial intelligence (AI) conference recently. One of the things that I found interesting was the conversation about AI and automation. While they are related, theyre definitely not the same. Automation is setting up a technology that follows a defined order. For example, if I say ABC, then the technology will do XYZ.
Speak with any seasoned HR pro, and theyll tell you the profession has changed drastically since their early careers. Steve Knox, global head of talent attraction and acquisition at Dayforce, whos been in recruitment for 30 years, certainly can attest to the changes. Knox recalled his experience posting job openings in his first position at consumer goods and personal care corporation Kimberly Clark.
Speak with any seasoned HR pro, and theyll tell you the profession has changed drastically since their early careers. Steve Knox, global head of talent attraction and acquisition at Dayforce, whos been in recruitment for 30 years, certainly can attest to the changes. Knox recalled his experience posting job openings in his first position at consumer goods and personal care corporation Kimberly Clark.
Investing in the right staffing software is a pivotal decision that can revolutionize your agency’s performance. But with countless features and promises, how do you know what’s truly essential? Reviewing and comparing essential staffing software features can be a daunting challenge, especially when searching for a comprehensive platform to manage your operations from front to back.
Investing in new HR software is a big decision but the real challenge begins once the purchase is made. A smooth, strategic implementation can make all the difference between a system that drives efficiency and engagement, and one that falls short of expectations. Whether you’re upgrading from outdated tools or rolling out HR technology for the first time, careful planning is essential.
First aid kit overview: A new approach to healthcare communication In healthcare, effective communication is often the difference between calm and chaos. When your workforce feels informed and connected, patient care thrives but when communication fails, confusion, errors, and burnout take hold. Just as a first aid kit is essential in emergencies, your organization needs the right communication tools to ensure clarity, confidence, and control.
Strategic HR is about so much more than managing paperwork or running processes. Its about empowering your HR team to drive real impact using people data to shape business objectives and weaving HR initiatives directly into the fabric of company goals. When your HR strategy aligns with broader business priorities, you create stronger, more resilient organizations.
ChatGPT is a powerful tool that can help you quickly brainstorm, draft, and refine tasks on your to-do list. But it can take a bit of strategy and practice to get generative AI to give you the time-saving results you’re looking for. Try these 14 detailed prompts to unlock the power of ChatGPT. You'll discover ways to streamline tasks for hiring, employee engagement, and performance management.
HR pros seem to have hard feelings about soft skills. Soft skills are generally understood to encompass non-technical, interpersonal job skills, including communication, critical thinking, and collaboration competencies. HR leaders say these capabilities are more important than ever as technological changes like AI or remote work reshape how jobs are performed.
Today Microsoft announced a wide range of Copilot features , many focused on Agents (research agent and analyst agent, agent development and management tools, and personal productivity features). But one feature set that is significant to HR is Microsoft’s newskills infrastructure : a skills-inference agent (and a skills management agent) that lets companies identify.
Investing in the right HR software isnt just a luxury its a necessity. The right platform can streamline processes, improve compliance, and enhance employee engagement. However, with so many options on the market, choosing the best HR software for your business can feel overwhelming. To help you make an informed decision, here are 10 essential questions you should ask before committing to a solution. 1.
From Attic to Innovation: Jason Maxwells HR Leadership Journey April 22nd, 2025 Share on Facebook Share on Facebook Share on LinkedIn Share on LinkedIn From a Lowell Attic to Leading HR Innovation Nationwide In 2004, Jason Maxwell launched MP from the attic of a home in Lowell, Massachusetts. Not exactly the classic garage startup storybut the mission was just as bold.
The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.
AI is revolutionizing performance management by making it more effective, objective, and actionable. Through automation and real-time feedback, AI can make performance management a truly valuable tool for growth. This is especially important for employees, who are 57% less likely than leaders to view performance management as successful. AI, however, can improve employee engagement initiatives through more efficient performance management programs.
Say goodbye to dedicated desks and hello to collaborative workspaces. More companies are ditching individual desks and embracing shared spaces, as 62% of employers are aiming for a ratio of 1.5 employees per desk, and the amount of individual workspaces has already decreased from 51% in 2021 to 40% in 2024, according to data from the commercial real estate company CBRE.
Despite being one of the most important elements of a compensation package, retirement benefits are often overlooked or misunderstood by employees. Many workers focus only on their take-home pay, unaware of the long-term financial investments their employer is making on their behalf. For HR teams and benefits professionals, bridging this knowledge gap is essential to reinforcing the full value of employment and improving financial confidence.
The post-COVID workplace has evolved beyond our imagination. And yet, it raises a pressing question among employees: Can your employer force you to return to the office? With return-to-office (RTO) mandates becoming commonplace, its important to understand your rights and options. Companies like Amazon, JP Morgan & Chase, Dell, and even the U.S.
Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
Learn & Grow: The Learning Management System for Employee Engagement and Retention April 24th, 2025 Share on Facebook Share on Facebook Share on LinkedIn Share on LinkedIn Employee disengagement, poor retention, and compliance headaches arent just HR problemstheyre business risks. And if youre still relying on outdated or manual training tools, you’re falling behind.
Well-written performance goals help energize employees and point them in the right direction. They help managers conduct more effective performance reviews. Here are 100 phrases to adapt from 2600 Phrases for Setting Effective Performance Goals by Paul Falcone and additional performance goal phrases that may help you provide more helpful feedback to struggling team members.
AI overhype is real. Business leaders have salivated over the possible transformations the technology can bring to their companies, and poured more than $1 trillion into generative AI investments. But one nagging challenge has emerged: leaders are failing to fully think through how to change their workforce amid this transformation, including how job tasks will get done, and the skills required of workers who complete them.
In the healthcare industry, recruiting top talent is only half the battle. Retaining those professionalsespecially after a major transition like relocationis just as critical. Now, heres the kicker: the quality of a healthcare workers relocation isnt just a powerful recruiting tool , but can influence how long they stay. A positive, well-supported relocation experience will lay the foundation for a long, successful employment tenure.
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
As IBMs Q1 2025 earnings renew market faith, its layoffs and cultural shifts signal a deeper transformation. What weve seen today gives a clear signal that its time HR professionals at IBM must steer through job cuts, a stricter return-to-office mandate, and a pivot to AI-driven innovation. On April 23, 2025, IBM released its Q1 2025 earnings, reporting $14.54 billion in revenue, a 0.6% year-over-year increase, and adjusted earnings per share of $1.60, surpassing analyst expectations.
Missed deadlines, finger-pointing, and employee disengagement are all tell-tale signs of a lack of accountability in the workplace. Some companies take significant steps to foster workplace accountability Google rewards employees who take calculated risks and fail, Intuit holds failure parties, and Tata awards prizes to staff for the Best Failed Idea.
In today's rapidly evolving business landscape, the future of procurement is shifting from traditional cost control measures to a focus on value creation. This transformation is largely driven by the integration of artificial intelligence (AI) into procurement processes, which automates tedious tasks and allows procurement teams to concentrate on strategic decision-making and collaboration.
Ever called yourself an ally for an identity group? Well, then, ask yourself: What have I done this week to show my allyship? If you havent done anything, youre probably not an ally to that group, said Stephanie Chung, author of Ally Leadership: How to Lead People Who Are Not Like You. HR Brew spoke with Chung about her book and how HR pros and managers can be allies to identity-based employee groups.
In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Employee perceptions around the use of tech at work are quickly evolving, with many anticipating a consumer-grade experience in the workplace. Yet, the workforce is increasingly age-diverse, comprised of employees with varying technology experience and expectations. Experts say employers need to design their tech strategies with different generations and communities in mind.
As workplace dynamics shift under legal and cultural scrutiny, HR leaders face a pivotal moment to reimagine diversity, equity, and inclusion (DEI) strategies. In a compelling virtual address hosted by Pierson Ferdinand, Chai Feldblum, former U.S. Equal Employment Opportunity Commission (EEOC) commissioner, championed the enduring value of DEI programs when executed with precision.
I estimate that an interview scoresheet can boost your hiring results by 40%. This amazing level of improvement is possible because interviewing is by far the most heavily weighted and impactful of all candidate assessment steps. This means that any major mistake during the interview process will severely reduce the accuracy of your candidate assessment.
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