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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

per hour, which amounts to a total yearly salary of about $38,000 for full-timers. Long Hours Call centers are typically staffed during the evenings, weekends, and holidays. The cost of recruiting, hiring, and training new agents. It’s pretty simple to calculate your organization’s turnover as a percentage. Let’s explore.

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On-Boarding Activities: Best to Wait for Employee’s First Day of Work

HRWatchdog

When we start a new employee, their first day is spent completing on-boarding paperwork and trainings. Employers may be tempted to ask new hires to complete on-boarding activities, such as filling out paperwork and completing trainings, from home so that employees can begin working immediately when they arrive on their first day.

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NY Sets Up Workplace Sexual Harassment Hotline, Forbids Release of Personnel Files

Zenefits

New York workers will have access to a free, state-run sexual harassment hotline on July 14. Mario Cuomo’s resignation because of sexual harassment allegations. The hotline is part of a package of legislation approved by the governor and aimed at addressing workplace harassment and discrimination. to 5 p.m. .”

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What Supervisors Need to Know, Part I: ‘Hard’ Compliance Skills

HRWatchdog

The states complex regulatory environment can create a number of legal quagmires for companies that are not staying on top of employee compliance and training especially where managers and front-line supervisors are concerned. As such, supervisors must be trained to understand and enforce these rules.

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HR Compliance: Best Practices for Staying Up to Date

6Q

Compliance with anti-discrimination and harassment laws promotes a safe and respectful work environment, which can boost employee morale and productivity. HR compliance refers to the adherence to federal, state, and local laws and regulations that govern the relationship between employers and employees.

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Brazilian Labor Law: Ensuring Equal Pay for Equal Work

Trusaic

This update to Brazilian Labor Law regulates its “Equal Pay Law” 14,611 of July 3, 2023 and came into effect immediately. In cases of pay disparities, employers must create action plans, with detailed goals, deadlines, and training programs. The decree also provides further clarity on labor law amendments. That’s out of 146 countries.

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Managing Employees’ Online Behavior

Affinity HR Group

Train these employees on proper communication skills and how to maximize the impact on the platforms. Ensure that they are regularly trained on non-discrimination and are up-to-date on acceptable and unacceptable language and imagery. Require employees to provide current user names and passwords to management and IT for monitoring.