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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Whether it’s resolving technical issues, answering queries, or providing guidance, a well-functioning helpdesk support department ensures smooth operations and customer satisfaction. Well-Defined Processes and Workflows A well-defined set of processes and workflows is essential for streamlining the helpdesk support operations.

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How to create a trusting relationship within a team

Hppy

Trust is also important for sharing knowledge. A study published in the Journal of Knowledge Management showed that trust is a key element in knowledge acquisition. Simply put, if team members trust each other, they are more willing to share knowledge and communicate more openly. Use team-building exercises.

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Applying Design Thinking for Employee-Driven Solutions

Everwise

Through this exercise, the agency discovered that just under two-thirds of its 45,000 employees were in fact field workers who functioned independently and, therefore, did not use company-sponsored technology. The post Applying Design Thinking for Employee-Driven Solutions appeared first on Everwise.

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HR Leadership: A Fresh Perspective on Shaping Organisational Success

EmployeeConnect

Monitoring emerging trends enables HR leaders to align opportunities with business, client, and supplier needs, as well as organisational processes. Embrace Critical Thinking: Applying De Bono’s ‘black hat’ concept, HR leaders must exercise caution and employ critical judgment to interpret information objectively.

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What is internal communications? We analyzed 40 definitions to find out. 

ThoughtFarmer

A well-developed internal communications strategy can give employees purpose and meaning in their work. Internal communications, as looked at through the lens of a role, has evolved from a corporate ‘mouthpiece’, to a role that straddles human resources, public relations, marketing, knowledge management, and more. .

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Guidelines for Leveraging Collective Knowledge and Insight

Conversation Matters

Over the years, as I have designed such meetings, I have come to rely on seven principles that work together to make the most of collective knowledge in conference settings as well as in-house meetings. The give and take of the small group serves to exchange existing knowledge as well as generate new knowledge.

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Why You Should Have an Offboarding Checklist (Plus Examples)

6Q

Take a look at the main benefits of having a well-planned offboarding: Effective offboarding processes help to cut ends and remove access to the company’s critical data when an employee moves on. An offboarding process helps managers improve engagement and reduce employee turnover by understanding why they decide to go.