Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Conduct Thorough Training and Onboarding In your haste to get your agents taking customer calls, don’t neglect the importance of running a comprehensive onboarding and training program. Faced with rising costs in a high-turnover industry, InfoCision realized the need to change its approach to employee benefits.
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