Mon.Apr 08, 2024

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Starting up: Crosschq helps TA teams check references and make decisions based on ‘quality of hire’

HR Brew

Each week, we get into the weeds with the founders of HR tech startups. Want to tell us about your company? Get in touch here. As an entrepreneur, Michael Fitzsimmons has done his fair share of hiring. He has even relied on pricey executive search firms to fill top posts in the past, and some of those hiring decisions contributed to negative business outcomes.

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What Is a Customer Journey Contact Center?

Call Experts - HR

A Customer Journey Contact Center supports clients and improves their experience. It refers to the interconnected set of experiences that a customer has with a company from their initial point of contact through to their ultimate departure. Unlike examining each interaction in isolation, adopting a Customer Journey perspective means documenting the entire experience from the customer’s point of view.

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Two HR takeaways from Larry Fink’s letter on the retirement crisis

HR Brew

BlackRock CEO Larry Fink addressed the retirement crisis in his annual letter to investors on March 26, making the case that Americans should work later into their lives in light of demographic and economic factors straining the system. Around the world, workers are living longer lives, making it more challenging to save enough for retirement, Fink wrote in his letter.

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Leveraging Stay Interviews and Low-Cost Benefits for Improved Employee Retention

PeopleStrategy

One of the tallest tasks HR departments face is how to retain employees (let alone attract top talent). If you have written job descriptions, invested in recruitment, set up training programs, or arranged for additional development only to see valuable employees depart for greener pastures, it’s disheartening to say the least. However, there are strategic approaches that HR professionals can employ to engage with employees, glean insights, and foster an environment that encourages longevity and

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Summer, a workplace student loan solution, closes a $9 million funding round

HR Brew

Summer, a workplace student loan solution, announced $9 million in funding on April 8. The fundraising round was led by Rebalance Capital and SemperVirens, which both focus their investments in part on workforce tech companies. General Catalyst, QED, and Flourish Ventures were also among the VC firms participating. The fundraising round comes on the heels of news that Summer will partner with ADP to offer student loan retirement matching to the human capital management firm’s 401(k) clients.

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Why are employees hiring their own independent HR consultants?

HRExecutive

Writing in The Guardian about one of the latest HR trends, Alaina Demopoulos uncovered a nascent industry of businesses that offer to act as something of an intermediary between employees and their employer’s HR department. - Advertisement - In some ways, this is not such a new development. Employees who feel they have been treated badly often go to lawyers to see whether they can sue their employer for that treatment.

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Skills-Based Hiring for Diversity, Equity and Inclusion - All You Need to Know

Allegis Global Solutions

As the talent industry continues to grow and evolve, many organisations are considering or incorporating a skills-based hiring workforce approach to getting work done. In a skills-based organization, candidates are evaluated on their skills and competencies instead of professional titles, previous experience and educational degrees. This approach – on the surface – seems to inherently address a company’s goals for diversity, equity and inclusion (DEI) in their workforce plan.

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Is the Great Resignation really over? Getting to the root of retention problems

HRExecutive

Employee engagement is vital to business, especially when it comes to frontline workers. Just consider the amount of productivity, experience and institutional knowledge that voluntarily walked out the door at the height of the Great Resignation. Research suggests that more than 50 million workers took part in this mass exodus in the U.S. alone. - Advertisement - Globally, 20% of frontline workers surveyed in 2023 said they planned to leave their jobs in the near future.

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Navigating Employee Exit Procedures in the Employee Life Cycle

Proliant

Navigating the employee life cycle, from recruitment to exit, is crucial for organizational success. While much attention is often given to earlier stages, the exit stage is equally important. Effective exit procedures play a key role in ensuring smooth transitions and minimizing disruptions during employee departures. From providing clear steps to mitigating legal risks, a well-thought-out exit strategy is key to maintaining a positive reputation and achieving organizational success.

Strategy 101
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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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How to determine if a past employee is rehireable

Business Management Daily

In August 2021, Jack decided to move from New Jersey to North Carolina. His elderly grandmother – with whom he always had a particularly close relationship – continued to experience health problems. Jack wanted to be there to help out and to spend time with her. Moving, though, meant leaving his current job. He gave his two weeks’ notice and explained during the exit interview his reasons for leaving.

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Embedding Psychological Safety in Leadership Development Programs

FlashPoint

Reinforce an Environment of Psychological Safety Embedding psychological safety into learning and development (L&D) programs is not merely an added advantage—it can help foster a culture of continuous improvement and innovation. Psychological safety, the feeling that one can speak up, take risks, and be vulnerable without fear of negative consequences, is the secret behind best-in-class programs that allow employees to fully participate in and benefit from L&D initiatives.

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Does Your W-2 Look Wrong? It Could Be This…

Stratus

Do you have questions about your W-2? From wage variations to outdated information, W-2s are one of our most-asked-about topics around tax season.

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Disrupt HR: Why You Should “Yes, and” HR

Evil HR Lady

I’m so grateful to DisruptHR St. Helier for letting me come and share this important message! The post Disrupt HR: Why You Should “Yes, and” HR appeared first on Evil HR Lady.

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Protect Your Business: Tackle the Future of I-9 Fraud with Expert Strategies

Speaker: Speakers

Is your business ready for the future of document fraud? AI advancements have made forgery easier, increasing risks for employers. With 85% of identity fraud last year linked to impersonation, proactive compliance is essential. Join WorkBright’s webinar on October 8 to equip yourself with crucial insights for protecting your business from fraudulent I-9 documents, including: Understanding Risks: Learn about new fraud tactics impacting your business.

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How To Land Internal C-Suite Roles When The Company Uses A Search Firm

Forbes Coaches Council

Showcasing your achievements isn’t enough—you need to demonstrate how your vision aligns with the company’s future direction and how you can drive transformative growth.

Company 107
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What Are California Employment Laws 2024?

HR Lineup

California has long been a trailblazer when it comes to employment laws in the United States. With its large and diverse population, the state has consistently enacted progressive legislation aimed at protecting workers’ rights, promoting workplace equality, and ensuring fair treatment for all employees. As of 2024, California’s employment laws continue to evolve, reflecting the changing needs of its workforce and the broader societal landscape.

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Outsmarting The ATS: Key Facts Every Job Seeker Should Know Today

Forbes Coaches Council

By gaining control of your job search and navigating wisely, you can increase your chances of securing job opportunities without working with ATS systems.

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10 Best eLearning Authoring Tools in 2024

HR Lineup

In the rapidly evolving landscape of digital education, eLearning authoring tools have become indispensable for creating engaging, interactive, and personalized learning experiences. With advancements in technology and pedagogy, the year 2024 brings forth a new wave of innovative tools designed to cater to the diverse needs of educators and learners alike.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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Empowering Underrepresented Workers In Tech: Solutions To Career Pitfalls

Forbes Coaches Council

For any underrepresented worker looking to take on the tech field, here are five potential pitfalls to look out for and comprehensive solutions to overcome them.

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Chief Work Officer

NoExcusesHR

No organization has this role…at least not any that I’m aware of. We focus on tech; and trends; and hot button issues; and external drama; and quite often a heck of a lot of internal drama too; we can be fearful to hold people accountable because we may bruise a few egos; but… …how much time is devoted to execute and improve the actual work? Have we become so ‘busy’ that we don’t have time to do the work?

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17 Attributes Employers Expect Employees To Foster In Themselves

Forbes Coaches Council

Employers are taking a more holistic view of employee contributions, with soft skills such as resilience and adaptability becoming as critical as technical proficiency.

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OFCCP's 2024 VEVRAA Hiring Benchmark: What Contractors Need to Know

The OutSolve Blog

The U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) has set a new benchmark for the Vietnam Veterans' Readjustment Assistance Act (VEVRAA) hiring requirements in 2024. This benchmark is crucial for federal contractors and subcontractors to measure their progress in ensuring equal employment opportunities for protected veterans.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Ending Workplace Loneliness: Three Steps For Companies

Forbes Coaches Council

When employees’ expectations for social interaction aren’t being met, it is the work environment itself that creates loneliness.

Company 114
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How to Navigate the Ethics of AI Implementation

Pixentia - HCM

In today's rapidly developing digital business world, artificial intelligence isn't only a technological upgrade; it's a series of pivotal decisions that will redefine your organization. If you're a business leader or part of a team responsible for HR or AI implementation, your responsibility is critical to your organization's success. AI can drive innovation and efficiency, offering a competitive edge that's hard to ignore.

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Perception Versus Reality: Managing How Others Perceive You

Forbes Coaches Council

How others see and perceive you affects your ability to influence others and motivate action. To build a personal brand that resonates, consider these four tips.

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Getting the Most out of your Empower ’24 Experience

Quickbase

Planning on attending this year's Empower user conference? Check out our guide to getting the most out of your Empower '24 experience at home.

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Streamline Your HR Processes with a Free HR Process Checklist Template

A process checklist is a valuable tool for any HR professional to help ensure that all tasks are completed on time and accurately and improve communication and collaboration among team members.

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How To Bring Your Workforce Back To The Office With Dignity

Forbes Coaches Council

There is a better way to return your employees to the office and support those who simply don't want to do it.

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Dell’s remote work ultimatum: is it the right decision?

Evil HR Lady

Good news for Dell employees! If they like their remote jobs, they can keep their remote jobs! They just won’t be considered for any promotions or internal transfers. While you may be shocked at this, it’s simply Dell saying the quiet part out loud. We know that CEOs want people in the office. We also know that CEOs want to make profits. Lots of people think that these two things are incompatible, but I’m not convinced by the numbers that insist productivity is higher at home.

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Enhancing Customer Service: The Power of a Contact Center for Utilities

Call Experts - HR

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.