“We know more than we can say” is a popular phrase heard at KM conferences and quoted in the many KM blogs. It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. The answer lies in, 1) how our brains store knowledge, 2) how we create knowledge, and 3) the values and relationships that are interlinked with tacit knowledge. . How Our Brains Store Knowledge. Creating Knowledge. MORE

I attended a meeting a number of years ago that has remained in my mind as the ideal meeting where new thinking can emerge. I want to describe that meeting and then tease out the design characteristics that led to such memorable results. The Monieson Centre at Queen’s School of Business in Ontario Canada hosted an invited meeting held over two days. And so it went, with time out for snacks and meals. Knowledge sharing and egalitarianism is a loop. ? MORE

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. Open: refers to the ability to integrate with third-party applications such as CRM, knowledge management, and help desk that companies use to run their business activities — enabling companies with easier implementation and user experiences. MORE

Managers have one job – to find and train their replacement. When managers are focused on that one job, they hire the best talent, train for success, coach for high performance, and retain employees. They can take a vacation or attend a conference with confidence, knowing that the department isn’t going to fall apart. Managers who are focused on their one job can participate in that super-secret special project that will get the attention of senior management. MORE

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. They founded K&S on the simple principle that a hierarchical environment is not challenging for knowledge workers and the necessary related principle of self-responsibility. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions. MORE

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. MORE

Knowledge workers in any organization have a wealth of insights that are available to their organization to address the difficult issues the organization is facing. Drawing out those insights requires bringing knowledge workers together in meetings that are expressly designed to take advantage of collective knowledge. Knowledge workers attending a meeting or conference need to get connected to each other before they try to construct new ideas together ( Peter Block ). MORE

Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material. To qualify for inclusion in the Learning Management Systems (LMS) category, a product must: Deliver online course content to learners. The HR TechStack for Learning Management Systems. MORE

Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. I ask her when my next meeting is, how long it will take me to drive somewhere, to play the “HR Happy Hour Show” and lots more. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8 MORE

Rather, the problem is that most course-managementsystems were developed at a time when the Internet was seen primarilyas a mechanism for information delivery. Blogger students do surprise you (teacher) at times. The Bamboo Project Blog « A Seriously Creative Ad! MORE

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Knowledge management began in the mid 1990’s. Leveraging Explicit Knowledge. Leveraging Experiential Knowledge. MORE

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Non-Profits working in Developing Countries Have Come Late to Knowledge Management. In many industry sectors knowledge management has been in place for 15 to 20 years. MORE

The topic of the seminar I will be attending with leaders from USAID, World Health Organization , ISQua, NIHR , IHI , and Centers for Disease Control (CDC) is ‘ How do we learn about improving healthcare, so that we can make our improvement efforts more rigorous, attributable, generalizable and replicable ?” In this blog I provide an answer that I think is applicable to both healthcare improvement and knowledge management. Set aside the time required to reflect together. MORE

Google Cloud launches AI-driven management platform to tame network complexity Link ». Microsoft Ignite 2019: Meet Project Cortex, Office 365 knowledge-management service Link ». Join John Sumser at this year’s HRTech conference. The thing I love about sort of every time I have a conversation I have with someone about Australia, they’re like, so how much will that be to Brisbane? So I’ll be spending some time with that too. MORE

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. Johnsonville Foods an Example of Using Collective Knowledge to Address Complex Issues. MORE