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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

The cost of recruiting, hiring, and training new agents. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. In this article, we’ll explore the most common causes of high call center turnover and some strategies for greater employee retention.

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Automated Cashless Tips for Tipped Employees

Payactiv

Key takeaways: Automated cashless tips provide a secure and efficient way to compensate tipped employees, reducing the risks associated with cash handling. This system offers transparency and simplifies the tip distribution process for both employees and employers. Today, the majority of transactions are digital.

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From Fleeting to Forever: Combating Quick Service Restaurant Turnover Rate

Payactiv

Great staff is a critical element of success for every quick-service restaurant (QSR). However, the industry is renowned for its extremely high turnover rate. As of May 2024, the average employee turnover rate in the restaurant industry was 5.5%, compared to 3.4% across all sectors, according to the US Bureau of Labor Statistics.

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Why Hospitality Workers Walk Away: Addressing the Root Causes of Turnover

Payactiv

The hospitality industry is experiencing a boom in demand yet faces a significant hurdle: a hiring crisis and a nationwide workforce shortage for key workers, including housekeepers, front desk staff, hotel managers, bartenders, servers, and banqueting staff. across all industries. across all industries.

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How this HR’s Rising Star and ‘numbers person’ innovates in hard-hit hospitality

HRExecutive

While all industries have felt the effects of the pandemic, one of the sectors most impacted by the global health crisis was hospitality—as business and personal travel along with in-person dining and socializing largely vanished overnight. In this role, he oversees the HR technology and operations needs of the 1,100 U.S.

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Seven Strategies That Could Make You The Top Choice For Seasonal Staff

Payactiv

Kick off your recruitment drive early Start your summer job fair early to give yourself time to thoroughly vet your applicants. Bottom line : It takes time to learn the ropes and start working at maximum productivity. A shrinking labor pool can make securing quality seasonal talent more challenging, especially during peak seasons.

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Seven Strategies That Could Make You The Top Choice For Seasonal Staff

Payactiv

Kick off your recruitment drive early Start your summer job fair early to give yourself time to thoroughly vet your applicants. Bottom line : It takes time to learn the ropes and start working at maximum productivity. A shrinking labor pool can make securing quality seasonal talent more challenging, especially during peak seasons.