Skills Quotient: The Solution to the CEO’s Biggest Problem
Degreed
OCTOBER 26, 2018
Without this measurement, there is no way to equally calibrate what a person, let alone an entire organization, is capable of. Reichheld shared this quote in a 2003 H arvard Business Review article that introduced Net Promoter Score. Here’s how it works: For any role, identify the skills needed and the required levels.
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