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A receptionist is often the first voice a customer or client hears when contacting your business. Their tone, professionalism, and ability to handle phone calls efficiently directly influence the impression your company leaves. It is crucial to prepare your new receptionist with the right phone etiquette and receptionist skills to ensure their success and their ability to maintain your organizations reputation that you’ve worked to establish.
Its no secret that the global recruitment market has been navigating turbulent waters. While 2024 marked a year of headwinds for staffing and recruitment firms, early signs of stabilization are beginning to surface, even in the U.S. That said, recovery remains uneven and fragile across regions, sectors, and staffing models. A look at some of the largest global recruitment agencies earnings reports shows a market still grappling with economic uncertainty, delayed hiring decisions, and a cautious
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First aid kit overview: A new approach to healthcare communication In healthcare, effective communication is often the difference between calm and chaos. When your workforce feels informed and connected, patient care thrives but when communication fails, confusion, errors, and burnout take hold. Just as a first aid kit is essential in emergencies, your organization needs the right communication tools to ensure clarity, confidence, and control.
Workplace violence prevention laws are rapidly evolving, with California’s SB-553 and New York’s Retail Worker Safety Act (S-8358B) leading the way. Join WILL’s experts for a nationwide webinar covering compliance requirements, with a special focus on these key state mandates. We’ll guide you through developing and implementing effective prevention policies, building a compliant plan, and delivering the required annual interactive training.
Estimated reading time: 3 minutes I mentioned in a previous article that I went to an artificial intelligence (AI) conference recently. One of the things that I found interesting was the conversation about AI and automation. While they are related, theyre definitely not the same. Automation is setting up a technology that follows a defined order. For example, if I say ABC, then the technology will do XYZ.
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A California Democrat last month introduced the No Robo Bosses Act , SB7, to the statehouses upper chamber requiring human oversight of automated decision-making systems (ADS) in the workplace. The move comes as state and local governments and businesses alike grapple with a federal vacuum on AI legislation amid uncertainty in Washington. The move in the Golden State, sponsored by state Sen.
Investing in the right staffing software is a pivotal decision that can revolutionize your agency’s performance. But with countless features and promises, how do you know what’s truly essential? Reviewing and comparing essential staffing software features can be a daunting challenge, especially when searching for a comprehensive platform to manage your operations from front to back.
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First aid kit overview: A new approach to healthcare communication In healthcare, effective communication is often the difference between calm and chaos. When your workforce feels informed and connected, patient care thrives but when communication fails, confusion, errors, and burnout take hold. Just as a first aid kit is essential in emergencies, your organization needs the right communication tools to ensure clarity, confidence, and control.
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ChatGPT is a powerful tool that can help you quickly brainstorm, draft, and refine tasks on your to-do list. But it can take a bit of strategy and practice to get generative AI to give you the time-saving results you’re looking for. Try these 14 detailed prompts to unlock the power of ChatGPT. You'll discover ways to streamline tasks for hiring, employee engagement, and performance management.
Speak with any seasoned HR pro, and theyll tell you the profession has changed drastically since their early careers. Steve Knox, global head of talent attraction and acquisition at Dayforce, whos been in recruitment for 30 years, certainly can attest to the changes. Knox recalled his experience posting job openings in his first position at consumer goods and personal care corporation Kimberly Clark.
Today Microsoft announced a wide range of Copilot features , many focused on Agents (research agent and analyst agent, agent development and management tools, and personal productivity features). But one feature set that is significant to HR is Microsoft’s newskills infrastructure : a skills-inference agent (and a skills management agent) that lets companies identify.
From Attic to Innovation: Jason Maxwells HR Leadership Journey April 22nd, 2025 Share on Facebook Share on Facebook Share on LinkedIn Share on LinkedIn From a Lowell Attic to Leading HR Innovation Nationwide In 2004, Jason Maxwell launched MP from the attic of a home in Lowell, Massachusetts. Not exactly the classic garage startup storybut the mission was just as bold.
A Synergistic Approach to Help Everyone Win “To win in the marketplace you must first win in the workplace.” – Doug Conant, former CEO of Campbell Soup Company In the dynamic and competitive landscape of financial services, credit unions stand out by offering a unique, member-focused alternative to traditional banking institutions.
The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.
AI is revolutionizing performance management by making it more effective, objective, and actionable. Through automation and real-time feedback, AI can make performance management a truly valuable tool for growth. This is especially important for employees, who are 57% less likely than leaders to view performance management as successful. AI, however, can improve employee engagement initiatives through more efficient performance management programs.
Despite generating more than half of US job creation in the last decade, many small businesses struggled to hire and retain top talent in the turbulent, pandemic-era labor market. Even as overall hiring and quit rates slowed in 2024, their challenges havent let up. Nearly one-third of small businesses that tried to hire last year werent able to find employees who were a good fit, Gustos latest State of Small Business survey found.
The post-COVID workplace has evolved beyond our imagination. And yet, it raises a pressing question among employees: Can your employer force you to return to the office? With return-to-office (RTO) mandates becoming commonplace, its important to understand your rights and options. Companies like Amazon, JP Morgan & Chase, Dell, and even the U.S.
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Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
Despite being one of the most important elements of a compensation package, retirement benefits are often overlooked or misunderstood by employees. Many workers focus only on their take-home pay, unaware of the long-term financial investments their employer is making on their behalf. For HR teams and benefits professionals, bridging this knowledge gap is essential to reinforcing the full value of employment and improving financial confidence.
Well-written performance goals help energize employees and point them in the right direction. They help managers conduct more effective performance reviews. Here are 100 phrases to adapt from 2600 Phrases for Setting Effective Performance Goals by Paul Falcone and additional performance goal phrases that may help you provide more helpful feedback to struggling team members.
HR pros seem to have hard feelings about soft skills. Soft skills are generally understood to encompass non-technical, interpersonal job skills, including communication, critical thinking, and collaboration competencies. HR leaders say these capabilities are more important than ever as technological changes like AI or remote work reshape how jobs are performed.
As IBMs Q1 2025 earnings renew market faith, its layoffs and cultural shifts signal a deeper transformation. What weve seen today gives a clear signal that its time HR professionals at IBM must steer through job cuts, a stricter return-to-office mandate, and a pivot to AI-driven innovation. On April 23, 2025, IBM released its Q1 2025 earnings, reporting $14.54 billion in revenue, a 0.6% year-over-year increase, and adjusted earnings per share of $1.60, surpassing analyst expectations.
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
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In 2025, we would like to pay all our employees by direct deposit. We have a couple of employees who do not have direct deposit, and it can be challenging to get their paychecks to them on time. Can we require every employee to enroll in direct deposit? The short answer is no. Although the vast majority of employees use direct deposit, there are some employees who prefer to receive wages by means of a traditional paycheck.
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Just a handful of weeks into her tenure as the chief people and culture officer of banking and financial services company Pathward , Anjana Berde got to meet nearly 700 of the companys employees all at once, in persondespite the organization being remote-first. The gathering was for Pathwards inaugural Dare to Be Great Employee Summit in Atlanta. Here, employees across the country were able to hear directly from leaders and partners, connect with colleagues, learn about opportunities for interna
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