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Estimated reading time: 4 minutes Knowledgemanagement is the process of organizing, using, and sharing knowledge within the organization. According to IBM, there are three types of knowledge: tacit, implicit, and explicit. Tacit knowledge is acquired through experience. Keynote speaker Michael Kannisto, Ph.D.
I recently conducted a study of eleven non-profits to find out how knowledgemanagement (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledgemanagement strategy based on the findings. Staffing KM Positions.
Even if there is to be a PowerPoint presentation at some point in a meeting, it is better to start with a circle and then open it to a U during the time the group is viewing the slides. Knowledge is Both Created and Shared in Conversation. And of course a U is open, which loses the sense of boundary that a circle provides.
In this video I describe the Three Eras of knowledgemanagement that I have previously written about on this blog, Where KnowledgeManagement has Been and Where it is Going – Part One , Part Two , and Part Three. It is about: • designing meetings as conversations rather than presentations. Zhenshen, China.
I have posted lengthy descriptions of each of the three eras of knowledgemanagement and here I have made a brief summary of all three. Since the term “knowledgemanagement” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.
I have long held a conviction that the best way to understand knowledgemanagement is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. We spent time reflecting on what we had learned from listening to all of the stories about how to spread knowledge.
GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledgemanagement task is to bring together the collective knowledge of the organization to bear on complex issues.
Knowledgemanagement can be a key that unlocks all of these qualities in an organization while making it possible for people to do more, more effectively, and with less effort. Lots of knowledge, not a lot of management. Putting knowledge to work.
It is important to update policies to ensure that they reflect the present reality and minimize opportunities for reps to make use of outmoded policy to avoid increasing customers’ problems. — 4) Improve Knowledge Sharing. Knowledge sharing can be dynamic. — 2) Avoid Poor Coaching Attitudes.
All data and information need to be managed so that there is never a gap in the future. Let us now have a brief look at what knowledgemanagement is. What is KnowledgeManagement? The main objective of knowledgemanagement is to enhance the performance of the organization and approach the goals strategically.
But probably like you, over the next three years I kept hearing about blogs, in articles and presentations. The idea was potentiated but not strong enough for me to give it much thought in the subsequent weeks and months. And I started blogging.
For each category I will describe, 1) how those who were leading the field of KM conceptualized knowledge, 2) the strategies those concepts engendered, 3) the difficulties and successes those strategies and conceptualizations presented to the field of KM. KnowledgeManagement Precursors.
And we seem to have a desperate need for both of those qualities in our present culture. After all, KM is essentially about employees sharing what they know with other employees. Sharing is about giving and kindness. I remember that at Fluor when John McQuary was responsible for KM.
Through surveys and focus groups, the agency uncovered practical insights around communication, collaboration and knowledgemanagement, and self-service administration across all personas that were surprising at the time.
Inventory Existing Learning Resources Internal Assessment: Conduct a thorough audit of all internal training materials, including product manuals, presentations, webinars, and internal knowledge bases. Skills Gap Analysis: Determine which critical skills and knowledge gaps exist within the extended enterprise.
Individuals organize information differently if they are going to present it to others than if they are trying to understand it solely for their own use. This interesting phenomenon has a number of possible knowledgemanagement implications for me: ? to present it.” ? They learned when they talked!
For HR teams and knowledgemanagers, this means rethinking how you’ll handle everything from new employee onboarding guides to quarterly performance tracking. Without new feature updates, maintaining the same level of efficiency in managing and distributing information may become more challenging.
With 2025 compliance policies and legal trends already presenting a potential onslaught of employment law updates, it’s critical for employers to know what changes to expect in the new year. What to Expect in 2025: A Highlight Reel As 2024 comes to a close, the 2025 compliance strategy planning season begins.
And we seem to have a desperate need for both of those qualities in our present culture. After all, KM is essentially about employees sharing what they know with other employees. Sharing is about giving and kindness. I remember that at Fluor when John McQuary was responsible for KM.
Each day presented a new challenge, as staff quickly learned that standard operating practices and procedures didn’t work in an environment where crises and disruptive change thwarted efforts to get the job done. Knowledge sharing is enabled through robust knowledgemanagement infrastructure.
The analytics software integrates data from multiple sources such as HRIS systems , payroll systems, performance management systems, recruitment platforms, and time and attendance software. It uses analytics techniques and machine learning to uncover meaningful insights from the data.
Use an interview format instead of a “presentation,” again as streaming video. KnowledgeManagement Strategies Collective Intelligence' Limit each breakout to no more than 10 people - 5 is ideal. Have a facilitator in each breakout to get the discussion started. . The back and forth of an interview holds our attention.
I am just back from KM World and was amazed that so many of the presentations were about how some organization has implemented SharePoint. SharePoint has become so ubiquitous that, at KM World, KnowledgeManagement seems to have become equated with implementing SharePoint repositories and communities!
From the recommendation of market-based salaries to the development of overall strategic compensation plans, HR is present everywhere. Managing these big numbers without any discrepancies is a huge responsibility that HR has. One small error can lead to a great loss.
The invitees were twenty-five recognized thought leaders in the field of knowledgemanagement, both academics and practitioners. The stated goal of the retreat was to “push the boundaries of what we know about creating and managingknowledge-based organizations.”
Thanks to a note at the KM Forum blog I see that there is a virtual open house at Kent State's information architecture and knowledgemanagement (IAKM) program. Online Open House on KnowledgeManagement Online Options in IAKM. The presentation includes options for students to ask questions live.
Sabio is a cutting-edge knowledgemanagement software that has redefined the way organizations harness and utilize their internal knowledge resources. This software offers a comprehensive solution for knowledge capture, organization, retrieval, and sharing. The post SABIO appeared first on HR Lineup.
Leadership needs to provide SMEs with a formal training system by asking the following questions: Do my SMEs know how to prepare, present, practice, and follow up? Recruit your SMEs to deliver on-the-job and classroom training, create knowledgemanagement databases, videotape top performers, and even write your standard operating procedures.
In today’s fast-paced business environment, effective knowledgemanagement is the key to enhancing productivity, streamlining workflows, and ensuring that teams have access to accurate and up-to-date information. Real-time Updates: Knowledge is dynamic, and Guru recognizes this fact.
Yesterday I spoke with Gentry Underwood, the project manager for IDEO’s Knowledge Sharing project, about his presentation at Web 2.0. Gentry brought up a key distinction between IDEO’s take on Knowledge Sharing and traditional KnowledgeManagement: It’s not about being more efficient.
This year will feature five sessions across five days where attendees will build their skillset through thoughtful presentations, practical advice, and connections with like-minded practitioners. We’re thrilled to announce the return of ThoughtSummit ! We designed ThoughtSummit to fit into busy lives! Who should attend?
In this format the interaction is not a presentation but is a group discussion, what I referred earlier as collective sensemaking. If multiple originators are present, both they and the receivers can begin to ferret out the core concepts from across their different experiences. The issue is, who does the “adapting.”
Top features Company-branded app in public app stores: This allows organizations to present a fully branded experience to their employees, reinforcing the company’s identity and fostering a sense of belonging. Chat: This is an excellent tool for direct one-on-one or group messaging within the app.
Members exchange documents, PowerPoint presentations, and provide technical answers to questions others ask. I worked with Tandem Computers in the 1990’s and every Friday afternoon at Tandem everyone gathered in the cafeteria, the president, senior managers, assembly line workers, shipping clerks, loaders, engineers…. Social Events.
By way of example, say you want advice on how to structure a presentation for a client. You send an e-mail to your coworker, Mandy, who knows the client better than anyone and can tell you the best way to approach your presentation. But your presentation was stuck at square one.
Conversation Rather Than Presentation. The learning that occurred in Researcher’s Square did not come from presentations, rather the knowledge gained was through conversation. When we think about learning from others our first thought is to have someone make a presentation.
James Robertson of StepTwo posted his slides for a recent presentation entitled, Ten tips for succeeding at collaboration (with audio). Along with the tips, he includes some background around the ideas he presents. view presentation (tags: blogs sharepoint wikis openpublish08 ).
tools to empower their employees to deliver better customer service; to keep track of customer needs (social CRM); to support knowledgemanagement and to enable collaboration and innovation (enterprise 2.0). Businesses are using 2.0
With 2024 already presenting a potential onslaught of employment law updates, it’s critical employers consider what changes to expect in the new year. What to Expect in 2024: A Highlight Reel As 2023 comes to a close, the 2024 compliance strategy planning season begins.
There is a huge difference between building a chatbot and building an enterprise-grade knowledge-management system.”. In October, I’ll be presenting a series of sessions at the HR Tech Conference in Las Vegas, that will focus on the use of intelligent tools to solve HR problems. Karandish is building Jane.ai
Two years ago I participated in a meeting to develop a knowledgemanagement strategy for Ecopetrol, the state oil company of Columbia, South America. I want to describe it because it has stayed with me as a good example of an organization making use of its collective knowledge.
A presentation by an expert needs to be immediately followed by a period of time dedicated to participants connecting what the expert has said to their own knowledge and to thinking with others about how that knowledge can be used. But any practice from another organization or team always has to be adapted, not adopted.
From resume matching systems to bias reduction tools, from knowledgemanagement assemblers to sentiment analysis, from conversational interfaces to taxonomies (and dynamic ontologies), the tools manipulate, parse, index, dissect, and illuminate text.
Open enrollment: an opportunity to untangle your ecosystem The following are some strategies I recommend to clearly present your benefits programs: Tell employees what’s new from vendors to benefits programs. Use special call outs to highlight changes and updates in your benefits guide. Use a comprehensive benefits decision support tool.
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