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However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. In this article, we’ll explore the most common causes of high call center turnover and some strategies for greater employee retention. Why Do Call Centers Have High Turnover Rates?
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Turnover is costing you exorbitant amounts of money every year and HR departments have been fighting it for decades. The numbers continue to inflate, the need to differentiate yourself from competitors is more important every year, and the cost associated with turnover can debilitate or even cripple a company. Costs add up fast.
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Known for its redheaded girl logo, square burgers, and Frosty drinks, Wendy’s franchise is one of the top fast food chains in America; however, like the rest of the QSR industry, it also struggles with employee turnover rates as high as 130%.Offering The app is very user friendly.
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High levels of financial stress among retail employees cause high turnover and loss of productivity. Payactiv’s financial wellness solution helps retailers provide a benefit that helps reduce the financial stress of their employees by allowing timely access to their earned wages. Get the whitepaper:
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Industry: Call Centers About TTEC TTEC is a leading global provider of technology and services delivering customer engagement and customer experience solutions. In your gut, you really want to help your employees, although, prior to Payactiv we didn’t have any concrete solutions to offer.”Last million customers a day.
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