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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. per hour, which amounts to a total yearly salary of about $38,000 for full-timers.

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Why Hospitality Workers Walk Away: Addressing the Root Causes of Turnover

Payactiv

Meanwhile, the competition for talent has intensified, making it even harder for companies in the hospitality sector to attract and retain qualified workers. Meanwhile, the competition for talent has intensified, making it even harder for companies in the hospitality sector to attract and retain qualified workers.

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HR Tech Awards 2025 Winners Announced

Ben Eubanks

In our daily work with talent leaders and solution providers, we run into some incredible technology. According to nearly 10 years of gathering data in the market, we estimate that 5,000+ technology providers exist across the entire landscape of HR, talent, learning, and related categories.

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From Fleeting to Forever: Combating Quick Service Restaurant Turnover Rate

Payactiv

In this article, we’ll examine this longstanding issue and explore some tactics QSR employers can use to attract and retain key talent. In this article, we’ll examine this longstanding issue and explore some tactics QSR employers can use to attract and retain key talent. How Did We Get Here?

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Preventing retaliation in the workplace

Business Management Daily

The basics of workplace retaliation The fear of workplace retaliation makes many workers who experience or witness discrimination, harassment, safety violations, or other unacceptable actions afraid to come forward. Consider a worker experiencing sexual harassment. What is workplace retaliation? According to the U.S. As the U.S.

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How to Promote Diversity, Equity, and Inclusion in the Workplace

15Five

Building a diverse, equitable and inclusive organization takes work every single day to mitigate biases that impact hiring decisions, ensure wage transparency and equity, and provide workplace safety and inclusivity for marginalized and diverse groups. Diversity, equity, and inclusion (DEI) is a hot topic in the workplace. The reason?

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4 key steps to maintaining HR compliance

HRExecutive

For example, while the federal minimum wage remains unchanged, 21 states raised their minimum wage on Jan. In addition, new paid-sick-leave laws, mandates on sexual-harassment training and anti-discrimination laws are springing up coast to coast. Implement a Rigorous Training Program for Managers. Advertisement.