March, 2009

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We Learn (When We Listen) When We Talk

Conversation Matters

The title is a bit of an exaggeration, but intended to make the point that contrary to common belief, our own articulation of an idea adds to our understanding of that idea. At face value that doesn’t make much sense, after all we must know what we think about an issue; how else are we able to talk about it? But the reality is that what we don’t necessarily know what we know.

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Talent Mobility: What it is and why organizations need it

Josh Bersin

One of the new themes of our upcoming Succession Management research is what we call “transparent talent mobility.&# It’s a new theme in talent management, and one which came to us. Bersin & Associates, Leading Research and Advisory Services in Enterprise Learning and Talent Management. Tags: ibm ge Aetna procter and gamble Talent Strategy liberty mutual Succession Planning talent mobility Rogers Communications succession management.

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Twitter Hating

The Bamboo Project Blog

I've tried to love Twitter. I really have. Everyone's Twittering and I keep thinking I'm missing out on something. I just can't do it , though. I understand that some people get a lot out of it, but I find it distracting and often trivial. My husband frequently emails me to tell me what he had for lunch (yesterday it was French toast). Twitter seems like a perfect medium for him.

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Blogging and Your Career

Evil HR Lady

I have heard many stories about job applicants who are rejected because of drunken photos of themselves that they have posted on the Internet. Don't worry. I have no plans to start posting pictures of my wild parties. However, I started a blog recently. I know that it is common for prospective employers to search the Internet to dig up dirt on job applicants, so I am wary of putting too much personal information, good or bad, on my blog.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Establish Productivity Standards

Reviewsnap

'Because productivity has such a profound impact on profits, there must be some way of measuring performance. Setting productivity standards for a particular job is important. Whether it be processing payables or picking orders in the warehouse or some other job, it is possible to establish minimum standards in terms of output. These standards become expectations for your employees.

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The Incentive Question or Why People Share Knowledge

Conversation Matters

I get asked the incentive question a lot. How do we incentivise people to share their knowledge? The question is asked because when managers look around their organizations they don’t see much knowledge sharing going on. This is a serious concern, but I think it is the wrong question. The question is based on the assumption that people don’t want to share what they know and therefore require an incentive to get them to do it.

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Doing Less with Less

Josh Bersin

In preparation for our upcoming research conference IMPACT 2009: The Business of Talent®, I just finished a conference call with six executives from well known HR and corporate training outsourcing. Bersin & Associates, Leading Research and Advisory Services in Enterprise Learning and Talent Management. Tags: intrepid learning solutions Organization & Governance Measurement niit general physics accenture rwd cisco Content Development Enterprise Learning.

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The Lie of of a Meritocracy

The Bamboo Project Blog

I wrote this quote on an index card and it's been floating around my desk for awhile. It deserves to be shared. It's from Matt Miller's The Tyranny of Dead Ideas : "The instinct to treat the poor as deserving, not of charity, but of their fate, is easy to come to when you believe in a meritocracy." A lot of my current work is related to designing training and development programs for disadvantaged youth and adults.

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Bratty Employees Need Their Toys: The Changing Face of Employee Entitlement

Nobscot

'Geoffrey James, a writer and former salesperson has written a scathing post calling a company "stupid," "clueless" and "like the Chinese government" for blocking employee access to YouTube, the video sharing community site.While Mr.

Company 40
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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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I quit!

Evil HR Lady

Well, only temporarily. In all actuality, I did quit my job, so technically I'm no longer an Evil HR Lady, but I hope you'll allow me to still play one on the internet. My PHR certification is still valid, anyway. I didn't just quit to be lazy (ahh, laziness). I quit so that I could accompany my husband to his new job, in Switzerland. (Technically, I am legal to work there, but I'll be too busy eating chocolate and cheese to hold down a job, don't you think?

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Fact or Myth: HR professionals lack financial expertise

Working Girl

'Do I really need to say it? Probably not but I will anyway: Talent management is about business results. Period. If you aren’t getting good business results from your talent management strategy you’re wasting money. Managing talent is the means to an end, and therefore needs to be done well in order to achieve results, but it is not the end in itself.

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Five Actions Organizations Can Take to Increase Knowledge Sharing

Conversation Matters

There are five actions that organizations can take to increase knowledge sharing. Each approaches knowledge sharing from a very different direction and in that sense each adds something unique to the mix. They are not just five different ways to do the same thing; on the other hand, there are many different ways to do each of the five actions. Help people build relationships with each other.

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Talent Strategies which make you “Ready for Change”

Josh Bersin

I am in the process of preparing my keynote speech for our upcoming research conference, IMPACT 2009: The Business of Talent®, and what I plan to discuss is how enduring organizations build talent. Bersin & Associates, Leading Research and Advisory Services in Enterprise Learning and Talent Management. Tags: adaptable organization architected for change Talent Management impact Enterprise Learning.

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Protect Your Business: Tackle the Future of I-9 Fraud with Expert Strategies

Speaker: Speakers

Is your business ready for the future of document fraud? AI advancements have made forgery easier, increasing risks for employers. With 85% of identity fraud last year linked to impersonation, proactive compliance is essential. Join WorkBright’s webinar on October 8 to equip yourself with crucial insights for protecting your business from fraudulent I-9 documents, including: Understanding Risks: Learn about new fraud tactics impacting your business.

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The CEO's Guide to Jetting

The Bamboo Project Blog

JetBlue has put out a hilariously timely CEO's Guide to Jetting that is "an introduction to commercial air travel for CEOs only. No minions, lackeys, or 'regular' people allowed." Even the URL is funny--www.welcomebigwigs.com. I wish I could figure out a way to integrate this kind of humor into some of the training I'm designing.

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The Cost of Turnover

Reviewsnap

'Some turnover of employees is normal and expected. When it becomes excessive, it costs a business a significant amount of money. There are tangible and intangible costs associated with employee turnover. As a general rule of thumb, we believe that the cost of turning over one employee is roughly 25% of that employee''s annual wages and benefits. For an employee earning $30,000 (includes benefits), this would amount to $7,500 of "cost" associated with that employee leaving the company.

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I quit!

Evil HR Lady

Well, only temporarily. In all actuality, I did quit my job, so technically I'm no longer an Evil HR Lady, but I hope you'll allow me to still play one on the internet. My PHR certification is still valid, anyway. I didn't just quit to be lazy (ahh, laziness). I quit so that I could accompany my husband to his new job, in Switzerland. (Technically, I am legal to work there, but I'll be too busy eating chocolate and cheese to hold down a job, don't you think?

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HR strikes back!

Working Girl

'When I read the ''10 Tenets of the New HR'' from Frank Roche I get the impression that HR is kind of tired of not getting funding for real analytical tools while at the same time being accused of not understanding financial data. 1. HR has one job: business success. Anything else is useless and a waste of air. If it doesn’t have to do with business, we’re not doing it. 2.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Four Conversations to Address Adaptive Challenges

Conversation Matters

Trish Silber coauthored this post with me. When organizations face adaptive challenges that are complex and unpredictable, the people who have ideas vital to dealing with the issues are those whose work is impacted by the challenge. They know the subtleties of the process and hold the tacit knowledge of how it works and therefore how it will have to be adapted or reinvented to meet the new realities.

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Four Case Studies in Layoffs: What to Watch Out For

Josh Bersin

In the last 6 weeks three of my closest friends have been laid off from their positions, and each case gives an example of how difficult it is to manage such programs effectively. Our research. Bersin & Associates, Leading Research and Advisory Services in Enterprise Learning and Talent Management. Tags: apl american presidents line Talent Strategy layoffs Talent Management downsizing Enterprise Learning restructuring.

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Social Media Baby Steps

The Bamboo Project Blog

Although I have little brain capacity to think new thoughts, it occurred to me yesterday on the drive home from a planning session with a client that I've begun to see some movement on the social media front. It seemed worth it to document this moment in time, since I usually just complain about how clueless people are. I persuaded an association client to give up their outdated static website in favor of a blog.

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Message and Messenger - Annrai O'Toole Workday HR Software Systems

Workday

'“No one loves the messenger who brings bad news.” No, it’s not a quote from an embattled CEO of a automaker/large bank. It was in fact written by Sophocles in the 5th century BC. Confusing the messenger and the message has a long history!

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[Free Templates] Plant the Seed for Successful Onboarding!

Our Free Welcome Email Templates (designed for both in-office or virtual employees) are ready for you to customize and use to plant the seeds of success for new team members.

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Telecommuting Bosses

Evil HR Lady

I’m interested in your thoughts on management by telecommuters. I worked for 10 years for a large non-profit organization in DC. About 2 or 3 years ago, they began to allow more people to telecommute. My much younger, green director worked from home 2 or 3 days a week. Her immediate boss (the dept. head) lived out of state was only in the office 2 weeks of the month.

Immedis 40
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Going the extra mile

Working Girl

'This company went the extra mile to document trouble-shooting tips for their appliance.

Company 40
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Welcome to Conversation Matters

Conversation Matters

I am excited about the direction knowledge management is headed. There is a growing interest in drawing out deeper insights and more profound knowledge - what we often think of as tacit knowledge. This is the type of knowledge that can address the increasingly complex issues organizations are facing. This blog is about: The way in which conversation addresses complexity, ambiguity and the fast paced organizational change?

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Is your organization “architected for change?”

Josh Bersin

I am in the process of preparing my keynote speech for our upcoming research conference, IMPACT 2009: The Business of Talent®, and what I plan to discuss is how enduring organizations build talent. Bersin & Associates, Leading Research and Advisory Services in Enterprise Learning and Talent Management. Tags: adaptable organization architected for change Talent Management impact Enterprise Learning.

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The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too

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Blog Interference

The Bamboo Project Blog

Despite the fact that I regard blogging as necessary to both my professional development as well as my ongoing personal branding , it's clear that in the past few months, I've fallen down on the job. I've actually gone over a week without posting on several occasions, which is just not my style. Here's some of what seems to be getting in the way: Work and lots of it.

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Living the Dream - Annrai O'Toole and Workday iPhone

Workday

'Today we announced support for the iPhone. As Ray Wang told IDG , enterprise solutions that don’t address mobility are ’so last century.It’s a pretty cool app that allows a our users to complete things like hiring (or firing) approvals, fill in expense claims and do lots of other things, while they are on the road.

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Telecommuting Bosses

Evil HR Lady

I’m interested in your thoughts on management by telecommuters. I worked for 10 years for a large non-profit organization in DC. About 2 or 3 years ago, they began to allow more people to telecommute. My much younger, green director worked from home 2 or 3 days a week. Her immediate boss (the dept. head) lived out of state was only in the office 2 weeks of the month.

Immedis 40