The Evolution of the HR Leader | Talent Insight Group
The Talent Guide
APRIL 17, 2024
In 2015, Airbnb made headlines when its Chief Human Resources Officer (CHRO), Mark Levy, was relaunched as the Chief Employee Experience Officer (CEXO) , signalling a more holistic approach to people management. At the heart of an Employee Experience role is an ability to build relationships, bring people onside and act with empathy. It was summed up by one contributor as the role that ‘makes work suck less” and by another as the internal-facing Customer Experience Officer (CXO).
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