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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

The cost of recruiting, hiring, and training new agents. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. In this article, we’ll explore the most common causes of high call center turnover and some strategies for greater employee retention.

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Automated Cashless Tips for Tipped Employees

Payactiv

Now is the time to invest in digital tipping solutions that benefit employees, not just in the short-term, but in the long-term as well so employers can ensure their business is future-proof. This system offers transparency and simplifies the tip distribution process for both employees and employers.

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From Fleeting to Forever: Combating Quick Service Restaurant Turnover Rate

Payactiv

Great staff is a critical element of success for every quick-service restaurant (QSR). However, the industry is renowned for its extremely high turnover rate. As of May 2024, the average employee turnover rate in the restaurant industry was 5.5%, compared to 3.4% across all sectors, according to the US Bureau of Labor Statistics.

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Why Hospitality Workers Walk Away: Addressing the Root Causes of Turnover

Payactiv

The hospitality industry is experiencing a boom in demand yet faces a significant hurdle: a hiring crisis and a nationwide workforce shortage for key workers, including housekeepers, front desk staff, hotel managers, bartenders, servers, and banqueting staff. across all industries. across all industries.

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Employee Wellness Benefits for Your Quick Service Restaurant Workers

Payactiv

QSR Employee Benefits from Payactiv QSRs have high turnover rates , so it’s important to do everything you can to keep your team happy. Many quick service restaurant (QSR) operators are hopeful that 2023 will mark a return to financial health as the pandemic’s disruption fades. However, the new year holds some new challenges for QSRs.

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How this HR’s Rising Star and ‘numbers person’ innovates in hard-hit hospitality

HRExecutive

While all industries have felt the effects of the pandemic, one of the sectors most impacted by the global health crisis was hospitality—as business and personal travel along with in-person dining and socializing largely vanished overnight. In this role, he oversees the HR technology and operations needs of the 1,100 U.S.

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Building a Resilient Healthcare Workforce through Financial Wellness Programs

Payactiv

Financial wellness has become one of the most sought-after employee benefits among U.S. As the cost-of-living crisis rages on and more burned-out healthcare workers exit the workforce, employers in this sector have an opportunity to support and retain their workers by offering financial wellness benefits that really matter.