Expert insights. Personalized for you.
MAY 28, 2021
The Official Knowledge Management Cheat Sheet. Big US businesses lose $47M in productivity each year due to poor knowledge management. hours every week searching for the information they need to do their job. What is knowledge management? MORE
FEBRUARY 26, 2008
I've just been reading an interesting article in Time Magazine by former UK Chancellor of the Exchequer (and before that Energy Minister), Nigel Lawson, entitled Darkness Looms. In it, he argues that all our concerns about getting environmentally-friendly energy sources come up against the practicalities of an energy short-fall in the coming decades. And where is the oil? But in the KM context, the phrase "where's the oil?" MORE
JULY 16, 2020
Information is one of the most valuable resources within your organization. . The same McKinsey report also found that “a searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information.”. MORE
JANUARY 30, 2020
The only true wisdom is in knowing you know nothing,” said Socrates. Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. Socialization of Knowledge Management Drives Greater Reuse / Carol Rozwell (1.5.2009). MORE
JUNE 19, 2018
Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. When people in companies bother to think of it at all, it brings to mind menial, thankless tasks like updating the company wiki. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. MORE
JUNE 6, 2018
Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. And from almost every one of those people, we’ve heard almost the exact same thing: “We spent a lot of time creating and organizing documents in Google Drive so people could help themselves to useful information, but nobody uses it! ”. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. MORE
APRIL 15, 2019
A knowledge management system helps people in an organization share, access, and update business knowledge and information. And it delivers many crucial benefits : it boosts productivity, minimizes risk, creates competitive advantage, and helps businesses make better, faster decisions. And while that’s all great in theory, in practice, knowledge management is imperfect. So how can artificial intelligence help knowledge management? MORE
DECEMBER 21, 2016
In an earlier blog post I described a framework for Knowledge Transfer and explained that the choice of knowledge transfer process differs depending upon 1) what transfer problem the organization is trying to solve, and 2) the type of knowledge (e.g. In each of the four examples I bold the problem the Peer Assist is addressing. But in several of the examples both implicit knowledge and explicit is transferred as well. MORE
MARCH 21, 2018
We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence. MORE
NOVEMBER 19, 2018
Improve the employee experience. Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. These are just a few of the business-critical initiatives HR teams are responsible for, but few HR teams have the time they need to truly focus on these tasks. MORE
MARCH 27, 2018
Today we’re excited to announce that Spoke is open to the public. A new approach to giving people the information and support they need to be happy and productive at work. Even categories of software traditionally considered “boring” can feel rewarding to use when they’re designed with the user in mind. Because using workplace apps shouldn’t feel like a trip to the DMV! That’s why we built Spoke from the ground up with a laser-focus on simplicity. MORE
JANUARY 30, 2020
The only true wisdom is in knowing you know nothing,” said Socrates. Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. Socialization of Knowledge Management Drives Greater Reuse / Carol Rozwell (1.5.2009). MORE
MARCH 5, 2019
By Emil Hajric Managing people is a skill that comes naturally to some, while others have to work hard to master the main aspects of what can be an unavoidably tricky task. Being able to assess an individual’s ability to manage others successfully is especially important from an HR perspective. You will need to establish what attributes a great manager brings to the table so you can work towards uncovering them during the recruitment process. MORE
OCTOBER 22, 2019
But today, expanding internet connectivity and the rise of knowledge-based economies is enabling organizations to hire skilled workers across geographical boundaries of states and even countries. Remote working is not a trend anymore, it is fast becoming the norm. The Lure for Remote Working. From improved productivity to reduced overheads, the benefits of a remote workforce are plenty. Learning and Development Needs of the Remote Workforce. MORE
SEPTEMBER 23, 2019
When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. But that’s only the tip of the iceberg. But how does knowledge management software work, and which one is right for your organization? Fuel rapid learning. MORE
NOVEMBER 27, 2017
“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. You’d better get the human capital part right.” – said, Dave Bookbinder. Human Resource is the lifeblood of an organization. Today, the role of HR has diversified from traditional ‘hiring and firing’ to ‘strategizing and controlling’ the overall activities in an organization. MORE
DECEMBER 30, 2016
When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. Why knowledge lays idle. Tacit knowledge is underused. MORE
DECEMBER 31, 2019
You’d be hard-pressed to find an owner or manager that doesn’t recognize the importance of employee engagement. It’s a fact: The more actively engaged your employees are in their work, the more productive they’ll be. Be Progressive With the Benefits You Offer. MORE
APRIL 7, 2021
Last September, we talked about the importance of collecting employee feedback — and how to effectively do so. To be sure, engaging with your long-time employees will benefit your business in a number of ways: Improves individual and team-wide productivity. Was the information helpful? MORE
APRIL 29, 2019
For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees. These platforms continue to improve the end-user experience through better interfaces, experts say. However, Johnson says, many of these tools were more focused on helping the organization track and complete tasks (i.e., MORE
NOVEMBER 5, 2018
Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. The outcome: Spoke is simpler and smarter than the competition. These teams are already strapped for time, and the overhead of an excessively complex ticketing system only compounds their problems. MORE
MAY 27, 2020
Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. How covid-19 affects various industries and brands depends on the kind of product or service that they render. MORE
JULY 29, 2019
We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. KM has a direct impact on costs, in the form of—among other things—training, operational errors, and even a potential loss of customers. In the U.S. MORE
AUGUST 7, 2018
Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. Searching for files can be a huge waste of time and productivity. MORE
FEBRUARY 14, 2018
We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. The break-down is as follows: Chapter 1 – What and why. Learn what a knowledge base is and why you need one. Chapter 4 – The case for maintenance. Keep your knowledge base relevant. MORE
OCTOBER 18, 2018
An employee asks “Where is the latest NDA?” You used to know all of the answers to those questions. And it was easy for other people to ask you for answers because everyone sat together in the same small office. But now your company has swelled to two hundred, expanded across the country. Today, you wish you had a penny for every time you’ve sent out the link to the travel reimbursement form. Adopting a traditional knowledge management solution. MORE
NOVEMBER 6, 2020
SAP Startles The Market And Shows That Tech Is Not Immune To COVID-19 Link ». Gateley Legal advises ELMO Software Limited on the acquisition of Breathe – a leading HR tech company Link ». Eightfold AI Raises $125M Series D Funding Round to Provide the Right Career for Everyone in the World Link ». Continuing to Support Employers Through the COVID-19 Pandemic Link ». -->. The podcast transcript will be published later today. Releasing products. MORE
FEBRUARY 5, 2018
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization? MORE
APRIL 22, 2020
Digitization has made the world a much better and convenient place to thrive in. Everything takes place at the drop of a hat and the customers expect the same with services; to be quick, easy and convenient. Give it a glance and choose the best fit for your organization. MORE
Compliance Training Knowledge Base Knowledge Management Productivity
Trainual
MAY 28, 2021
The Official Knowledge Management Cheat Sheet. Big US businesses lose $47M in productivity each year due to poor knowledge management. hours every week searching for the information they need to do their job. What is knowledge management?
Rise
JULY 16, 2020
Information is one of the most valuable resources within your organization. . The same McKinsey report also found that “a searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information.”.
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Get Hppy
NOVEMBER 27, 2017
“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. You’d better get the human capital part right.” – said, Dave Bookbinder. Human Resource is the lifeblood of an organization. Today, the role of HR has diversified from traditional ‘hiring and firing’ to ‘strategizing and controlling’ the overall activities in an organization.
SkyPrep
FEBRUARY 5, 2018
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?
ThoughtFarmer
JULY 29, 2019
We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. KM has a direct impact on costs, in the form of—among other things—training, operational errors, and even a potential loss of customers. In the U.S.
HR Daily Advisor
AUGUST 7, 2018
Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. Searching for files can be a huge waste of time and productivity.
Spoke
JUNE 6, 2018
Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. And from almost every one of those people, we’ve heard almost the exact same thing: “We spent a lot of time creating and organizing documents in Google Drive so people could help themselves to useful information, but nobody uses it! ”. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue.
Spoke
MARCH 21, 2018
We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.
Spoke
APRIL 15, 2019
A knowledge management system helps people in an organization share, access, and update business knowledge and information. And it delivers many crucial benefits : it boosts productivity, minimizes risk, creates competitive advantage, and helps businesses make better, faster decisions. And while that’s all great in theory, in practice, knowledge management is imperfect. So how can artificial intelligence help knowledge management?
Spoke
JUNE 19, 2018
Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. When people in companies bother to think of it at all, it brings to mind menial, thankless tasks like updating the company wiki. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue.
Spoke
SEPTEMBER 23, 2019
When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. But that’s only the tip of the iceberg. But how does knowledge management software work, and which one is right for your organization? Fuel rapid learning.
Spoke
OCTOBER 18, 2018
An employee asks “Where is the latest NDA?” You used to know all of the answers to those questions. And it was easy for other people to ask you for answers because everyone sat together in the same small office. But now your company has swelled to two hundred, expanded across the country. Today, you wish you had a penny for every time you’ve sent out the link to the travel reimbursement form. Adopting a traditional knowledge management solution.
HR Times
JANUARY 30, 2020
The only true wisdom is in knowing you know nothing,” said Socrates. Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. Socialization of Knowledge Management Drives Greater Reuse / Carol Rozwell (1.5.2009).
SuccessFactors
DECEMBER 30, 2016
When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. Why knowledge lays idle. Tacit knowledge is underused.
Spoke
NOVEMBER 5, 2018
Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. The outcome: Spoke is simpler and smarter than the competition. These teams are already strapped for time, and the overhead of an excessively complex ticketing system only compounds their problems.
Bersin
JANUARY 30, 2020
The only true wisdom is in knowing you know nothing,” said Socrates. Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. Socialization of Knowledge Management Drives Greater Reuse / Carol Rozwell (1.5.2009).
Kea
OCTOBER 22, 2019
But today, expanding internet connectivity and the rise of knowledge-based economies is enabling organizations to hire skilled workers across geographical boundaries of states and even countries. Remote working is not a trend anymore, it is fast becoming the norm. The Lure for Remote Working. From improved productivity to reduced overheads, the benefits of a remote workforce are plenty. Learning and Development Needs of the Remote Workforce.
Professional Alternatives
MAY 27, 2020
Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. How covid-19 affects various industries and brands depends on the kind of product or service that they render.
SurveySparrow
APRIL 22, 2020
Digitization has made the world a much better and convenient place to thrive in. Everything takes place at the drop of a hat and the customers expect the same with services; to be quick, easy and convenient. Give it a glance and choose the best fit for your organization.
Vantage Circle
APRIL 7, 2021
Last September, we talked about the importance of collecting employee feedback — and how to effectively do so. To be sure, engaging with your long-time employees will benefit your business in a number of ways: Improves individual and team-wide productivity. Was the information helpful?
Spoke
NOVEMBER 19, 2018
Improve the employee experience. Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. These are just a few of the business-critical initiatives HR teams are responsible for, but few HR teams have the time they need to truly focus on these tasks.
Conversation Matters
DECEMBER 21, 2016
In an earlier blog post I described a framework for Knowledge Transfer and explained that the choice of knowledge transfer process differs depending upon 1) what transfer problem the organization is trying to solve, and 2) the type of knowledge (e.g. In each of the four examples I bold the problem the Peer Assist is addressing. But in several of the examples both implicit knowledge and explicit is transferred as well.
Spoke
MARCH 27, 2018
Today we’re excited to announce that Spoke is open to the public. A new approach to giving people the information and support they need to be happy and productive at work. Even categories of software traditionally considered “boring” can feel rewarding to use when they’re designed with the user in mind. Because using workplace apps shouldn’t feel like a trip to the DMV! That’s why we built Spoke from the ground up with a laser-focus on simplicity.
Impraise
MARCH 5, 2019
By Emil Hajric Managing people is a skill that comes naturally to some, while others have to work hard to master the main aspects of what can be an unavoidably tricky task. Being able to assess an individual’s ability to manage others successfully is especially important from an HR perspective. You will need to establish what attributes a great manager brings to the table so you can work towards uncovering them during the recruitment process.
PlanSource
DECEMBER 31, 2019
You’d be hard-pressed to find an owner or manager that doesn’t recognize the importance of employee engagement. It’s a fact: The more actively engaged your employees are in their work, the more productive they’ll be. Be Progressive With the Benefits You Offer.
HRExecutive
APRIL 29, 2019
For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees. These platforms continue to improve the end-user experience through better interfaces, experts say. However, Johnson says, many of these tools were more focused on helping the organization track and complete tasks (i.e.,
HR Examiner
NOVEMBER 6, 2020
SAP Startles The Market And Shows That Tech Is Not Immune To COVID-19 Link ». Gateley Legal advises ELMO Software Limited on the acquisition of Breathe – a leading HR tech company Link ». Eightfold AI Raises $125M Series D Funding Round to Provide the Right Career for Everyone in the World Link ». Continuing to Support Employers Through the COVID-19 Pandemic Link ». -->. The podcast transcript will be published later today. Releasing products.
Knowledge Musings
FEBRUARY 26, 2008
I've just been reading an interesting article in Time Magazine by former UK Chancellor of the Exchequer (and before that Energy Minister), Nigel Lawson, entitled Darkness Looms. In it, he argues that all our concerns about getting environmentally-friendly energy sources come up against the practicalities of an energy short-fall in the coming decades. And where is the oil? But in the KM context, the phrase "where's the oil?"
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