Bill Kutik: Welcome to Survey Nation!
HRExecutive
SEPTEMBER 26, 2019
You’ve noticed it as a consumer: After every business transaction—directly with a store/hotel/ship, over the telephone with an airline/insurer/public utility/pharmacy-benefit manager and certainly online—you get surveyed immediately or a day later via e-mail. Now with the $8 billion acquisition of Qualtrics, SAP SuccessFactors HCM suite has already started doing that with employees and managers: surveying them after every transaction.






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