Case Study Knowledge Base Metrics 
Analytics in HR
JULY 12, 2024
Status tracking: The software’s ticketing system allows both employees and HR to follow the status of each case. Workflow automation: Common questions are answered in FAQs and in an HR knowledge base that people can easily access. The objectives and metrics will differ per organization.
Empuls
FEBRUARY 1, 2024
However, a large share of onboarding activities can be self-paced, when the new worker uses the company’s knowledge management resources to learn both the general policies and procedures and specific details related to their everyday work. Notion Notion is more than just a knowledge management platform. Video tutorials.
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Synergita
AUGUST 13, 2024
KR1: Customer testimonials and case studies should increase by 30%. Example 8: Optimize Customer Success Metrics Reporting Objective: Improve the tracking and reporting of key customer success metrics for better strategic decision-making. KR3: Resolution time to be within 24 hours.
SocialChorus
MAY 3, 2020
Another issue is that traditional communication metrics focus on total clicks versus what’s unique to the individual user. This can skew your metrics if you have power users clicking on the same article multiple times. ACA Case Study: [link].
Bayzat
AUGUST 14, 2024
A case study of a cross-functional team that collaborated on a project through virtual workshops can demonstrate the successful application of remote learning. By sharing these case studies, employees can see the tangible benefits of feedback and be inspired to solicit it regularly.
Empuls
AUGUST 27, 2024
IBM's intranet helps foster a sense of community and facilitates knowledge sharing among its global workforce. The intranet offers a range of features, including a searchable knowledge base, project collaboration spaces, and access to internal tools and resources. You can read the full case study here.
Empuls
SEPTEMBER 14, 2023
A knowledge base and 24/7 live customer support. Case studies Relying on monday.com to streamline their operations, Flight Centre saves 517 hours per month. Case studies Credit Union uses Paycor's capabilities to test payroll changes using a test sandbox that eliminates guesswork.
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