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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. For example, if your 4,000 call/day center has just 1% of calls abandoned by customers due to long waits, that’s 40 lost calls every day. What’s the Impact of High Call Center Turnover Rates?

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Strategic Workforce Planning 101: Framework & Process

AIHR

Benefits of strategic workforce planning Strategic workforce planning framework Strategic workforce planning case studies Strategic workforce planning process Strategic workforce planning tools Best practices for strategic workforce planning FAQ What is strategic workforce planning? It also involves succession management.

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Talent Acquisition

AIHR

The core of talent acquisition is to attract employees to an organization and hire the ones that fit with the organization and role. Doing this well leads to lower turnover, higher productivity, and increased engagement. Doing this well leads to lower turnover, higher productivity, and increased engagement. The second force is selection.

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What is Underrepresented Talent and Best Strategies for Sourcing the Talent

HR Lineup

In today’s business environment, diversity, equity, and inclusion (DEI) have become central to the success and sustainability of organizations. These groups often experience systemic barriers that hinder their access to job opportunities, career advancement, and equal treatment. What is Underrepresented Talent?

10KC 98
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11 HR Analytics Courses Online

AIHR

Because HR analytics as a topic attracts a diverse crowd, it might mean that not every course is equally interesting for everyone. All subjects are illustrated by many real-life examples of HR analytics. The course takes around eight hours of study in total and you can do it for free. What tools do I need?

Course 100
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The 71+ Biggest HR Tech Conferences to Attend in 2019

Digital HR Tech

d&i Leaders is a global community of senior diversity, inclusion and people focused professionals, looking to collaborate, network and accelerate their workplace inclusion strategy. If you like case studies, this is the event for you! And that’s not even all of it. Concerned with environmental issues? Register here.

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How Bosch Uses Gamification to Build HR Analytics Skills (Case Study)

Digital HR Tech

All three pillars played an equally important role in this critical organizational change. Some examples of the activities included: Participating in discussion forums with other HRBPs to learn and share best practices. The teams presented their use case to a panel of HR and business leaders, who acted as judges. Sponsorship.