Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. For example, if your 4,000 call/day center has just 1% of calls abandoned by customers due to long waits, that’s 40 lost calls every day. What’s the Impact of High Call Center Turnover Rates?
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