article thumbnail

Why one company pivoted from tuition reimbursement and embraced online learning

HR Brew

Marchand said his team worked with Guild to ensure the programs offered match Spectrums business needs, with a particular focus on technology-based programming in areas like software development, programming languages, cybersecurity, AI, [and] infrastructure. The program outcomes thus far look promising. Turning away from tuition.

article thumbnail

Top 5 Tips For Writing a Customer Service Cover Letter

Professional Alternatives

You may find that knowledge of some products and software can also be useful. A good customer service cover letter will grab the recruiter’s attention and portray the value that you’d bring to the position. Also include hard skills such as software programs that are specific to the job. . ” .

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Workforce Management: Everything You Need to Know

Zenefits

Workforce management (WFM) is the process of managing the organization’s human capital needs in the most effective and efficient manner. Interestingly, workforce management started as a way for call centers to improve efficiency, productivity, and consistency. Performance management.

article thumbnail

Between Man and Machine: How People Analytics Powers Workplace Transformation

Aberdeen HCM Essentials

As advances in artificial intelligence, software robotics, machine learning, and innovative technology platforms enable businesses to redefine processes, organizations have significant opportunity for performance and efficiency improvements. Originally, its primary purpose was to measure productivity. Poor employee engagement.

article thumbnail

How Personalized Training Has Been Helping Call Centers Win Customers’ Hearts

Rallyware for Human Resources

Today, call centers are far different from those that were around as recently as five to seven years ago. Still, the prevailing majority of call centers experience the urgent need to decrease turnover rates, transit to a broader mix of channels, and facilitate interactions with customers through self-service tools.

article thumbnail

Conforming vs. Contributing: The Work Culture Debate

TrustRadius HR

Lindsay has over 13 years of experience in Human Resource and relationship management. Check ou t some of Lindsay’s software reviews right here on TrustRadius. My first job out of college was the perfect transition from class to career—a call center. It should encourage you to find yourself.

article thumbnail

Advantages & Disadvantages of Employee Referral Programs

Hppy

Employee referrals are a popular and effective way to hire top talent for your organization. In fact, research shows that employee referrals are the most effective source of new hires, resulting in higher retention rates, faster time-to-hire, and lower recruitment costs. What is Employee Referral Software Used for?