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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Three Books Every KM Professional Should Read

Conversation Matters

Following are summaries of three such, highly acclaimed, books that have recently been published. They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer.

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Three Books Every KM Professional Should Read

Conversation Matters

Following are summaries of three such, highly acclaimed, books that have recently been published. They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

After she checks the communication lines, [he explains] she should follow the procedures the book specifies for that error code. Knowledge Management Strategies Sharing Tacit Knowledge expert expertise knowledge elicitation knowledge retention knowledge transfer tacit knowledge' Bibliography.

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Are On-line Discussion Forums Conversations?

Conversation Matters

I have had the opportunity to set up on-line forums in many organizations; I co-authored a book about CompanyCommand which is one of the best on-line forums around; and I encourage organizations to make use of on-line forums every chance I get. In my opinion on-line forums are the gold standard of knowledge sharing.

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How to Hold a Retreat or Meeting Where New Thinking Emerges

Conversation Matters

The invitees were twenty-five recognized thought leaders in the field of knowledge management, both academics and practitioners. The stated goal of the retreat was to “push the boundaries of what we know about creating and managing knowledge-based organizations.” as insights came together for me.

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