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“Each step has a criteria for success.” With Mitch Russo & Rick Cottrell

Thrive Global

It showed that an effective Customer Relationship Management or CRM strategy could increase market share. It was part of a suite of services that we offered that included ServiceForce.com, a customer service outsource model, and StaffForce.com a staffing model. Meaning, sales metrics need to be monitored constantly.

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Making Creativity Accessible to Your Workforce

Thrive Global

You’ve heard people say things like “I’m not a creative type,” or “I’m not artsy.” These types of declarations put the onus of creativity onto artists—who have invested quite a lot of time and discipline into developing their skills and craft. Leverage inquiry as a metric. Perhaps even you have made such comments.

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Doc Shufelt of ArenaCX: “Every aspect of running a business ultimately comes back to customers”

Thrive Global

Every aspect of running a business ultimately comes back to customers. Your product team works to find and build solutions to your customers’ problems; your marketing team obsesses over finding prospective customers that can benefit from your product or service; so and on down the line.

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Effective Leadership via Innovation, Collaboration and Mentorship

Thrive Global

Each week as you would now know, I go LIVE on Living Fearlessly with Lisa McDonald – my international reaching radio/podcast show, (heard in 145 countries with daily incoming metrics) to bring to the loyal listeners and podcast subscribers around the globe; the most inspiring and lit-up of guests you could possibly imagine!

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“How to build you brand.” with Lenore Kantor

Thrive Global

Once you realize what people are looking for and the actual rules of the game, it shifts the way you play. The CEO hired me to guide the marketing strategy and reposition the brand. Our success was a result of consistent leadership, successful product innovation and launches and dedicated focus to customer service.

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If You Can Honestly Answer Yes to These 5 Questions, Your Emotional Intelligence Is Pretty High

Thrive Global

In practical terms, employees with high EQ know how to handle unhappy customers, disgruntled co-workers, or managers not pleased with their work. So that begs the question: Is there a good metric for getting started in the right direction toward building up your EQ skills? 5 questions to assess your EQ skills. Give it a run.

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Top 40 AI Tools For HR Teams (updated list for 2025!) – Copy

Peoplebox

Thrive Global AI for Preventing Burnout Diversity, Equity, and Inclusion (DEI) 18. Textio AI for Bias-Free Hiring 19. Diversio AI for DEI Metrics and Tracking 20. The AI models analyze resumes at scale, ensuring that hiring managers get a focused list of candidates who match the job description criteria.