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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Average Turnover Rate for Call Centers in 2024 The average turnover rate in call centers is currently 30-45% per year. Inadequate Compensation As of March 2024, the average hourly pay for call center agents in the US is just $17.75 per hour, which amounts to a total yearly salary of about $38,000 for full-timers.

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HR Compliance: Engagement, Efficiencies & Integrity

CCI Consulting

By working proactively and flagging potential issues early, such as wage misclassifications or outdated protocols, HR audits help to minimize the risk of legal complications. The main goal of an FLSA audit is simple but important: verify compliance with wage and hour regulations to protect both the company and its employees.

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CalChamber PAGA Wage & Hour Compliance Toolkit on Sale Now

HRWatchdog

To help businesses comply with the newly enacted Private Attorneys General Act (PAGA) reform legislation, the California Chamber of Commerce has put together a PAGA Wage and Hour Compliance Toolkit. Wage and Hour Essentials: Laws for Nonexempt Employees Thursday, July 25, 2024, from 10 a.m. to 11:30 a.m.

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2024 Mid-Year Legal Updates: Understanding the New Federal Overtime Rule 

MP Wired For HR

2024 Mid-Year Legal Updates: Understanding the New Federal Overtime Rule August 8th, 2024 Share on Facebook Share on Facebook Share on LinkedIn Share on LinkedIn The business landscape is constantly evolving, and for employers, staying compliant with labor laws is paramount. What Constitutes Hours Worked?

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From Fleeting to Forever: Combating Quick Service Restaurant Turnover Rate

Payactiv

As of May 2024, the average employee turnover rate in the restaurant industry was 5.5%, compared to 3.4% Low Compensation The average hourly rate for fast food workers in the US is just $11.95. Great staff is a critical element of success for every quick-service restaurant (QSR). How Did We Get Here?

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May 2024 Legal Updates

ComplianceHR

May 2024 Legal Updates If you’re an existing ComplianceHR client, not only can you access these updates through the PolicySmart solution, but also robust links to learn more about each of these changes. However, if you are not a subscriber to our solutions, we are pleased to provide you with abbreviated May 2024 Legal Updates.

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FLSA Overtime Rule Update

COATS Staffing Software

The new overtime rules will be phased in over two steps: July 1, 2024: The salary threshold for exempt employees increases from $35,568 to $43,888 per year. The new overtime rules will be phased in over two steps: July 1, 2024: The salary threshold for exempt employees increases from $35,568 to $43,888 per year. Who’s Impacted?