Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Average Turnover Rate for Call Centers in 2024 The average turnover rate in call centers is currently 30-45% per year. Inadequate Compensation As of March 2024, the average hourly pay for call center agents in the US is just $17.75 per hour, which amounts to a total yearly salary of about $38,000 for full-timers. Let’s explore.
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