Part II “We Know More Than We Can Say: How to Use Tacit Knowledge
Conversation Matters
OCTOBER 5, 2013
Rob Cross and Lee Sproull conducted a study in 2004 that looked at the benefits that accrued to people who had a conversation with a colleague about a relatively ambiguous issue each was facing. The first is to draw on someone’s tacit knowledge for an answer to a pressing question or problem. An individual with a question or problem .
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