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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Turnover Rate = Number of Separations ÷ Average Number of Employees x 100 Today, modern HR software tools can automatically analyze your company’s turnover trends by month, year, or quarter. per hour, which amounts to a total yearly salary of about $38,000 for full-timers. Why is this figure so high? Let’s explore.

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Automated Cashless Tips for Tipped Employees

Payactiv

This system offers transparency and simplifies the tip distribution process for both employees and employers. This is just one of many problems with manual tip disbursement systems. Find out why its time for employers to make the switch to cashless tipping software today. Today, the majority of transactions are digital.

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Payroll Best Practices for 2022 and Beyond

Payactiv

The heart of every business is its employees, and these employees need to be paid their wages on a regular basis. Whether a monthly, bi-weekly, or weekly pay schedule, payroll is typically done via a payroll system. It typically involves the calculation of wages, deductions, and net pay. What Is Payroll Management?

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National Customer Service Week: A Thank You to Those Who Answer The Call

Payactiv

Learn to put your personal issues aside as you try to explain and listen with understanding, compassion, the patience of a saint, and nerves of steel. As businesses transitioned online in the wake of pandemic lockdowns, e-commerce skyrocketed 49% and call center employees became the most essential part of an essential economy.

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A Brief on Employee Experience vs. Employee Engagement

Payactiv

It begins with their candidacy for a position in the company, through to the hiring process, onboarding, performance management, compensation, learning and development, rewards, and all the way to their exit from the organization. Now employers – especially in low-wage sectors – are struggling to fill open positions.

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4 Recruitment Strategies for Competing with the Gig Economy

Payactiv

Anyone who considers working for your company should be able to get a good feel of its personality from your social media activity and online presence. Anyone who considers working for your company should be able to get a good feel of its personality from your social media activity and online presence. Support learning and development.

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Recruiting Workers in a Post-COVID World

Payactiv

Recent headlines about McDonald’s raising their wages an average of 10% across their workforce is just one example demonstrating the difficulty of hiring in the post-COVID labor squeeze. A combination of low wages and enhanced unemployment benefits may make it that women are better off financially staying home than working.