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I recently conducted a study of eleven non-profits to find out how knowledgemanagement (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledgemanagement strategy based on the findings. Staffing KM Positions.
On Friday morning ThoughtFarmer hosted a breakfast & learn session on the topic of knowledgemanagement in the workplace. . The event, held at Stratus Restaurant in Toronto, attracted many industries including legal firms who are quick to seek out knowledge sharing solutions. .
Knowledgemanagement can be a key that unlocks all of these qualities in an organization while making it possible for people to do more, more effectively, and with less effort. Lots of knowledge, not a lot of management. Knowledge sharing is often random, and information retrieval cumbersome.
GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledgemanagement task is to bring together the collective knowledge of the organization to bear on complex issues.
In this series I‘ve classified the evolving landscape of knowledgemanagement into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Tags: KnowledgeManagement Strategies.
All data and information need to be managed so that there is never a gap in the future. Let us now have a brief look at what knowledgemanagement is. What is KnowledgeManagement? The main objective of knowledgemanagement is to enhance the performance of the organization and approach the goals strategically.
KnowledgeManagement System and Employee Productivity. While there are many different ways to achieve this, a knowledgemanagement system (KMS) can be an extremely valuable tool. How KnowledgeManagement System improves employee productivity. Enhanced Knowledge Sharing. contact-form-7].
So, it’s no surprise that 60% of you said manager effectiveness was your top priority in 2023. We spend a lot of time studying and discussing why manager effectiveness is important. But what about manager ineffectiveness ? Many managers would welcome training and coaching with open arms if only it were offered to them.
How knowledgemanagement assists in onboarding On their first day on a new job, employees come with their professional skills already tested and evaluated. Such learning can have many formats: Knowledge base - a storage of the company’s knowledge. Proper onboarding increases employee retention. Video tutorials.
The Requirements for CPLP Eligibility For a human resource executive seeking to attain CPLP certification, they need to meet the following minimum requirements: – Four years of work experience as a full time professional in talent development fields, as well as one year of college or university study in talent development.
This month we bring you an interesting new case study from the Digital Forensics Unit (DFU) at the Vancouver Police Department. . This case study is fascinating because it highlights the growing need many organizations have relating to managing and sharing large databases of knowledge.
Pumacy Technologies AG are doing a study of KnowledgeManagement Blogs. In an explorative study about KnowledgeManagement weblogs Pumacy Technologies AG has been analysing active KM-blogs by comparing figures from August 2008. It's not completely clear what all they are doing.
It is not a new process, but one that was used both in Europe and the US, long before the term “KnowledgeManagement” was first heard in organizations. The set members 1) study the issue, 2) develop a solution, and 3) work with the appropriate client to implement the solution. The value placed on learning from experience. •
However, employee engagement is at a record low according to a study from Quantum Research. Team learning focuses on having a knowledgemanagement structure. Companies want engaged, productive employees. They want employees who will come to work, give their best and contribute at a high level.
. “Organizations would like to use AI to improve experiences and increase efficiency, but many existing solutions aren’t meant for the intricate inner workings and complex needs of large organizations,” said Akgonul in a release about Pega GenAI Knowledge Buddy. Employees also want new technology to be easy to use.
Organizational studies don’t have a very good track record for making a difference in organizations. Sometimes the findings offend a high level official so the study never sees the light of day. Other times the client who asked for the study just isn’t in a position to do anything about the findings.
From sociology to economics and marketing, HR leaders should leverage scientific studies and business cases to reinforce their beliefs. HR Marketing, akin to employer branding, social media utilisation, collaborative management, and knowledgemanagement, offers avenues for HR to update its messaging and showcase employees effectively.
Our newest case study features Toronto-based legal firm Leczner Slaght. Taking the lead in the procurement of a new intranet was the KnowledgeManagement (KM) team. It can be difficult to appreciate the value of an intranet—until you become completely dependent on it.
Trust is also important for sharing knowledge. A study published in the Journal of KnowledgeManagement showed that trust is a key element in knowledge acquisition. Simply put, if team members trust each other, they are more willing to share knowledge and communicate more openly.
See the breakdown below of how that plays out in the aggregate companies reviewed (full study can be found in the link above): Let that sink in a bit… Okay? Let’s move on: Again, I would encourage everyone to check out some of the prevailing research behind the article here (e-book).
I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research. If the finding relates to both ( blue font). Abdelrahman, M.,
Johnson and Johnson, researchers at the University of Michigan, who have conducted studies of conversations, explain it this way. “In This interesting phenomenon has a number of possible knowledgemanagement implications for me: ? It is in the act of speaking that people tend to organize cognitively what they know.”
Edmondson’s book, Teaming is one of the best knowledgemanagement books I’ve read, although I don’t think she ever mentions the term knowledgemanagement in the book. The book is not limited to teams, rather she uses the term “teaming” as a verb, to talk about a way of organizational functioning.
This article and study was co-authored by Zachary Harper, Tejal Raval, Anum Malik, and Michael Kannisto. In part one in this series we revealed the abstract and methodology of the study and then the ten things we learned in part two. KnowledgeManagement. Assessing Values in Online Technology. Ten Things We Learned.
I'm posting the Executive Summary of a study I conducted with the Defense Intelligence Agency. You can read the full study - all 30 fascinating pages here. This report provides an overview of an exploratory scientific, qualitative study conducted by the Defense Intelligence Agency’s (DIA) Knowledge Laboratory in April- June of 2009.
I have detailed the progression of this system using the model I constructed for The Three Eras of KnowledgeManagement. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth. Ten to fourteen teams are deployed annually.
ATD Research has reviewed onboarding programs of award-winning organizations and written individual case studies highlighting how each organization created, improved upon, and measured the effectiveness of their onboarding programs. Here’s a quick overview of five case studies. Click here to learn how they did it.
We would not have survived as a species if knowledge sharing were not basic to our nature. One of the most interesting studies on knowledge sharing was conducted by Constant, Kiesler and Sproull.* One of their findings was that employees differentiated two kinds of knowledge sharing. Peer Recognition. Erikson, E.
This example is from Julian Orr’s study of copy repair technicians. KnowledgeManagement Strategies Sharing Tacit Knowledge expert expertise knowledge elicitation knowledge retention knowledge transfer tacit knowledge' Ashby’s* law of requisite variety at work!
Depending on which doomsday article or study you read, the bots are coming and AI will replace 40 percent of our jobs in the next 15 years. We’ve not modernized learning-management technology and processes to complement the way consumers consume and learners learn. A company’s biggest competitive advantage is its people. They should!
Let’s take a deeper look at the most important traits of a successful manager. Clear and Effective Communication In order to communicate effectively with the employees, you need to follow certain guidelines, which would ensure that you, as a manager, and the employees are on the same page.
Recent studies have found that receiving phone notifications for work emails leads to feelings of tension and worry, and the group of psychologists who conducted the study called email a “ toxic source of stress.” According to a recent study , nearly half of employees’ work performance issues are related directly to stress.
But now, thanks to a study done by Yongsuk Kim , when he was a doctoral student at the University of Texas, I have at least a partial answer. Before I get to Kim’s study let me explain both my experience and my concerns about on-line forums that cause me to hedge my answer to that frequently asked question. click to enlarge).
You most commonly see this method used by a franchiser when they study their franchise business model. Work on your knowledgemanagement. Organizational learning is about building knowledge as an organization. That’s why you have to make sure that the knowledge doesn’t disappear when a coworker leaves.
We’ve also seen intranet trends recirculate (see below: knowledgemanagement). . Knowledgemanagement. Knowledgemanagement has once again emerged as an intranet trend—and with good reason. Fortunately our vast experience has helped us not only stay current, but also to predict future intranet trends.
Studies have shown that retail workers are among the least engaged of all occupations. It can include websites supporting corporate communications, internal collaboration and knowledgemanagement, etc”. And their level of engagement is extensively projected into the overall customer experience. But only if you use it right.
From sociology to economics and marketing, HR leaders should use the power of scientific studies and business cases to back up what they believe in. HR needs to use solid numbers and adopt a scientific approach to demonstrate the significance and value of its convictions. Metrics and ROI should be tracked to prove the value of HR projects.
A couple of interesting posts from Nathan Wallace on his organization's experiences in implementing a wiki and then a year later, a customized microblogging platform called Jitter. You need to read both, but here are some key points: The organizational wiki seems to have been adopted more quickly and used more extensively than the Jitter solution.
For example, Bank of America used HR software that studies movements and interactions among its employees and noticed the teams with the best bonds were also those that were most efficient. KnowledgeManagement. These kinds of insights are valuable to a company and result in optimal productivity of their employees.
Technology integration : Implementing sales enablement tools and technologies that streamline sales processes, such as customer relationship management (CRM) software, communication tools, and analytics platforms.
There is a huge difference between building a chatbot and building an enterprise-grade knowledge-management system.”. I’m always in the market for case studies. Karandish is building Jane.ai as a project that discovers and breaks through the limitations encountered by intelligent technology.
As KnowledgeManagement professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. KnowledgeManagement Professionals.
Author of the study, Dan Schawbel says, “This study confirms that we can all be more efficient with our workday; there’s an opportunity to eliminate distractions, inefficiencies and administrative work to enable employees to work at full capacity. He was talking about knowledgemanagement.
Knowledgemanagement : This isn’t a new technology in the CX leaders’ toolbox. Knowledgemanagement provides customer-facing departments such as sales and service with a centralized repository of content they can use to do their jobs. Similar benefits are also observed by the contact center.
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