KM Assessments KM Strategy KM Implementation Knowledge and Information Management Benchmarks and Metrics 12.5.2.1 APQC's KM Capability Assessment Tool measures an organization's level of KM maturity across various aspects of strategy, people, process, and technology. This report compares KM maturity ratings from the utility industry to the rest of the assessment population in order to highlight industry gaps and trends. Assess maturity of existing KM initiatives 12.5.2.2 Evaluate existing KM approaches 12.5.2.3 Identify gaps and needs Print Energy and Utility MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Buckman Laboratories International Inc. Buckman) was selected for inclusion in the chemicals industry group. The profile summarizes: Buckman''s business model and market position, the drivers of its KM program, its approach to KM, and. MORE

For our first call of 2016, APQC CEO Carla O'Dell and APQC KM Research Program Manager Lauren Trees shared their thoughts on the current state of KM and expectations for the coming year. Knowledge and Information Management Knowledge Management (KM) KM Strategy Presentations 12.5.1 These are the slides from APQC's January 2016 KM Community Call. January is a great time to look ahead and finalize plans for the coming year. They also introduced APQC's 2016 KM research agenda, tying the proposed research to broader themes they see in the marketplace. read more. MORE

Knowledge Management (KM) KM Strategy KM Governance, roles and Job descriptions KM Implementation KM Change Management Knowledge and Information Management Tools and Templates 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 These slides define the resource requirements (percentage of an employee's time) for KM roles and responsibilities including: KM leader, KM design team members, KM design team leader, IT specialist, extended members of the KM effort, consultant/facilitator (external), and. MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Wipro was selected for inclusion in the professional services industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

Knowledge and Information Management KM Strategy KM Implementation Infographics 12.3 Manage quality 12.5 Develop and manage enterprise-wide knowledge management (KM) capability PrintAPQC has completed numerous large-scale research projects on communities of practice inside organizations and has recently revealed eight ways to ensure CoP success. This infographic highlights those findings. MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Unisys was selected for inclusion in the professional services industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

This article highlights research on the need for knowledge management (KM) in project and process management; it then shows how leading firms integrate knowledge, project, and process management to enable employees to work more efficiently and effectively. Knowledge Management (KM) KM Strategy Process KM Implementation Process Improvement Process Management KM Culture Project Management Knowledge and Information Management Articles and White Papers 12.1 Manage business processes 12.2 Develop KM strategy 12.0 MORE

This profile is part of an APQC series highlighting notable knowledge management (KM) programs in certain industry segments. Knowledge Management (KM) Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Aerospace Government/Military NASA was selected for inclusion in the aerospace and defense industry group. unique features of its program. MORE

APQC provides many tools to guide the development and improvement of knowledge management (KM) programs. One of the most important is its Levels of Knowledge Management Maturity, a five-stage maturity model designed to help organizations determine the current status of their KM programs. KM Assessments KM Strategy KM Governance, roles and Job descriptions KM Measures Knowledge and Information Management Reports and Books 12.5.2 read more. Assess KM capabilities 12.5.2.1 Assess maturity of existing KM initiatives 12.5.2.3 Identify gaps and needs Print MORE

On January 26, 2016, APQC CEO Carla O'Dell and KM Research Program Manager Lauren Trees talked about the current state of knowledge management and where they see the discipline headed. Knowledge and Information Management Knowledge Management (KM) KM Strategy Presentations 12.5.1 The presentation was intentionally branded as "2016 and beyond " because many of the trends and topics discussed are far-reaching. read more. Develop KM strategy Print MORE

This profile examines the role, responsibilities, and experiences of Roger Herres, knowledge management officer (KMO) at the United States Army Special Operations Aviation Command (ARSOAC). KM Governance, roles and Job descriptions Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1.3 Define roles and accountability of core group versus operating units 12.5.1.6 Develop core KM methodologies Print Government/Military MORE

A knowledge management initiative can provide a powerful way to leverage the working knowledge, specific to your business, that is resident in your workforce. The more that critical operational knowledge is distributed throughout your organization, and made easily accessible to your employees, the more efficient your business can become MORE

Topics included communities of practice (CoPs), change management, and Bombardier's new inter-generational knowledge transfer project. Knowledge Management (KM) KM Strategy KM Business Case KM Implementation KM Change Management Knowledge and Information Management Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Click here to view the slides from this presentation. Develop KM strategy 12.5.2 Assess KM capabilities Video Aerospace Transportation/Freight Carriers MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. KM Assessments Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop and Manage Business Capabilities Print Chemicals Environmental Nalco was selected for inclusion in the chemicals industry group. unique features of its program. Develop KM strategy 12.5.2 MORE

In June 2016, APQC CEO Carla O’Dell, Executive Director of Client Solutions Cindy Hubert, and KM Research Program Manager Lauren Trees hosted a video chat in which they responded to KM-related questions submitted by APQC members. KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Culture Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Design process for knowledge sharing, capture, and use 12.5.3.3 Their responses from the session are summarized here. MORE

Content management KM Assessments Knowledge Management (KM) KM Strategy KM Implementation KM Measures KM Culture KM Change Management Knowledge and Information Management Reports and Books 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 APQC surveyed over 500 people to learn about organizations'' KM plans and priorities for 2015 and the next three years. This data report summarizes early results from the research including: read more. Develop KM strategy 12.5.1.10 Assess KM capabilities 12.5.2.1 MORE

At APQC’s 2016 Knowledge Management (KM) conference, CEO Carla O’Dell talked about how knowledge managers can make the most of their current KM programs while preparing for new cognitive computing tools that will transform how employees search for, access, and interact with enterprise knowledge. KM Assessments Knowledge and Information Management KM Strategy Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 read more. Develop KM strategy 12.5.1.7 MORE

On July 16, 2015, Dr. Liz Herman, director of health and analytics at Battelle, hosted a Community Call webinar describing research on a KM implementation at an inbound contact center and her findings related to managing change and creating a knowledge-sharing culture. Knowledge and Information Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability PrintThis article offers highlights from the question and answer session that followed the webinar. MORE

APQC's Levels of Knowledge Management Maturity SM provide a road map for moving from immature, inconsistent knowledge management activities to mature, disciplined approaches aligned to strategic business imperatives. KM Assessments KM Strategy KM Implementation Knowledge and Information Management Tools and Templates 12.5.2 In this article, APQC's Cindy Hubert and Darcy Lemons outline the different levels of maturity, offering organizations a road map with milestones and checkpoints to guide their KM efforts. Assess KM capabilities 12.5.2.1 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Caterpillar was selected for inclusion in the industrial products and manufacturing industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures KM Culture Knowledge and Information Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop and Manage Business Capabilities Print Aerospace Lockheed Martin was selected for inclusion in the aerospace and defense industry group. unique features of its program. Develop KM strategy 12.5.2 MORE

Novartis’ Christina Anderson, associate director of project management, and Valerie Heerwagen, associate director of knowledge management, presented at a breakout session at APQC's 2016 Knowledge Management (KM) Conference. Anderson and Heerwagen discussed how their organization’s knowledge center team developed a tool for sending relevant information to employees throughout the enterprise. Knowledge and Information Management Knowledge Management (KM) Information Services KM Implementation Information Sharing Presentations 12.5 MORE

When there isn’t enough scientific, technical, engineering, and math (STEM) talent to go around, where can an organization get the STEM knowledge it needs to succeed? In a recent APQC survey of more than 750 technical and engineering, knowledge management, learning, and talent management professionals, more than half ranked STEM competency and expertise development as an urgent or significant priority for their leadership. Addressing New and Emerging Knowledge. Developing Experts. Bringing Newcomers Up to Speed. MORE

This executive summary highlights key findings and insights from APQC''s 2015 Knowledge Management Priorities survey related to the current state of KM programs, trends in KM initiatives, and new technologies and methodologies expected to impact KM in the near term. Knowledge Management (KM) KM Strategy KM Implementation KM Culture Knowledge and Information Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

Lauren Trees, research program manager at APQC, interviewed Bernie Palowitch, President of Iknow LLC, to get his perspectives on APQC’s 2016 Knowledge Management Conference, which took place April 28−29 in Houston. KM Assessments Knowledge and Information Management KM Strategy Information Technology KM Culture KM Change Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Iknow was selected by APQC as this year’s conference sponsor. Develop KM strategy 12.5.1.7 MORE

This executive summary compares the energy and utility industry to other fields in terms of knowledge management (KM) plans and priorities. This summary examines: 2015 KM outlook, 2015 knowledge-related initiatives, trends in external knowledge sharing, and. Content management KM Assessments Knowledge Management (KM) KM Strategy KM Implementation Knowledge and Information Management Presentations 12.5.1 Develop and Manage Business Capabilities Print Energy and Utilityexpected impact of new tools and techniques. MORE

CT1 is set up to take a broad view that focuses on capturing and transferring knowledge, best practices, and lessons learned across all projects and all shipyard locations. Knowledge Management (KM) KM Strategy KM Implementation Knowledge and Information Management Case Studies 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.1.1 Define and manage governance approach 12.3 Manage quality 12.3.1 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 MORE

You may have heard of knowledge management, but do you know why it’s important to business success, and what strategies you can use to help put it to work at your company? Get the answers you need on how to use your organization’s collective knowledge and institutional memory to help build your business MORE

Creativity Internet Knowledge Management (KM) Information Sharing Knowledge and Information Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop and Manage Business Capabilities Print APQC CEO Carla O''Dell talked with Stephen Wunker as part of the "Big Thinkers, Big Ideas" interview series. Stephen Wunker is a strategy consultant and specialist in finding new markets. Develop KM strategy 12.0 MORE

As part of APQC''s 2015 Knowledge Management Priorities survey, we asked about 11 different knowledge management (KM) approaches--some classic, some cutting edge. Content management Knowledge Management (KM) KM Implementation KM Culture Knowledge and Information Management Tools and Templates 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop and Manage Business Capabilities Print Click on each approach to connect with relevant APQC research. MORE

A variety of organizations use wiki software to store and manage enterprise content. Some organizations find wikis highly effective not only for content management, but also for enterprise collaboration and communication. This article overviews what makes enterprise wikis different from public wikis, when to use an enterprise wiki, issues and risks, and how best-practice organizations use enterprise wikis for knowledge management. Knowledge and Information Management Knowledge Management (KM) KM Strategy Articles and White Papers 12.3 MORE

This article describes strategies for integrating knowledge transfer into every stage of the employee lifecycle, from onboarding to retirement and beyond. Employee Training & Development Knowledge and Information Management Knowledge Management (KM) KM Strategy KM Implementation Articles and White Papers 12.3.1 Develop and manage enterprise-wide knowledge management (KM) capability Print Aerospace Architecture and Design Automotive Construction EngineeringDevelop quality strategy and plans 12.3.3 Perform quality assessments 12.5 MORE

Many possess critical knowledge and skills obtained over many years of on-the-job experience, which is difficult, if not impossible, to replace. This accumulated knowledge is a precious resource for their organizations, and when they depart, the remaining employees are in the difficult position of carrying on without it. Six Steps to Knowledge Transfer. Case in Point. MORE

The intangible nature of knowledge causes some KM practitioners to assume that the effects of KM will also be intangible. Knowledge and Information Management KM Measures Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability PrintHowever, APQC has not found that to be the case. This article provides five tips for creating and sustaining successful KM measurement programs. MORE

These are slides from APQC's July 2015 Knowledge Management (KM) Community Call. Liz Herman, Director of Health & Analytics at Battelle, was brought in to conduct an initial case study to understand how implementation of this KM program affected team and organizational culture, performance metrics, leadership support, and knowledge transfer. Knowledge and Information Management Presentations 12.5.1.7 Develop change management approaches PrintThe call discussed the evolution of a KM program at an inbound contact center that started in 2009. MORE

These firms see having the right experts in place as key to tapping into and applying emerging knowledge to strategic goals. Content and collaboration solutions can support such efforts by improving access to experts and expertise, which in turn spurs the exchange of ideas and the creation of new knowledge. MORE

In this article, APQC CEO Carla O'Dell condenses some of what she's learned over 20 years in knowledge management into a few basic lessons learned. If you're new to knowledge management, or if you want to know where APQC is coming from, this is a good place to start. Knowledge and Information Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy Print Ensure KM Alignment to Business Priorities Key Content MORE

This executive summary compares the computers and electronics industry group to other fields in terms of knowledge management (KM) plans and priorities. This summary examines: 2015 KM outlook, 2015 knowledge-related initiatives, trends in external knowledge sharing, and. KM Assessments Knowledge Management (KM) KM Implementation Knowledge and Information Management Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 expected impact of new tools and techniques. MORE

As part of an effort to predict where knowledge management as a discipline is headed, APQC asked a group of KM professionals, "What trend, innovation, or development do you anticipate having the greatest impact on KM over the next three years, and why?". Content management Knowledge Management (KM) Information Management KM Strategy KM Culture KM Change Management Knowledge and Information Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 MORE