Updated in June 2015, this presentation is an overview of recently released content in the Knowledge Base. This presentation includes topics of business process management, benchmarking, measurement, productivity, and quality. This content can be used to improve business performance. Business Excellence Presentations 1.0 Develop Vision and Strategy 12.1 Manage business processes 12.1.3 Define processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.2 Manage portfolio, program, and project 12.2.2 Manage programs 12.2.3 Manage projects 12.2.3.3 Execute projects 12.3 MORE

Globally our issues are similar – managers are worried about the next generation and how they ‘just don’t get it’ #socratessaiditfirst, we have increasingly diverse and contract-based workforces, and we’re all transitioning from wanting to do HR differently to needing to do it differently. HR practitioners in knowledge-based workplaces need to respond accordingly. MORE

Companies are now sending their employees to complete their graduation and post-graduation degrees to increase their knowledge base and skills. Cloud-based courseware and online assessments are a cheaper alternative to the traditional courses offering authentic certifications and degrees as well. What are continuous learning programs? The need for continuous learning. learning. MORE

This presentation offers an overview of the Knowledge Base content in supply chain management and product development. It highlights content from July 2015 through July 2016 as well as APQC's current research. New Product Development Product and Service Innovation Supply Chain Management Supply Chain Planning Procurement Logistics Manufacturing Presentations 2.0 Develop and Manage Products and Services 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.5 MORE

Employees pushing the boundaries of their expertise will bring new knowledge that has been vetted online (and likely offline as strong online relationships can lead to strong offline relationships). This gift of constantly flowing knowledge into companies will keep employers updated on changes in their industry. As the global economy continues to progress towards a knowledge-based job market the competition for employment will become furiously competitive. understand employers’ point of view and their concern about protecting their reputations. MORE

As you develop your personal knowledge base and skill set, teach others what you know. By James Arsenault, Director of Strategic Communications, Ceridian. As we progress in our careers, we’ll spend time in different roles as individual contributors and as managers. However, leadership should be a constant theme throughout your career, regardless of your role. Cultural Leadership. MORE

Engine Yard Sends Employees on Missions to Grow Its Knowledge Base. The Challenge: Cloud app management platform Engine Yard had invested in a Zendesk knowledge base to encourage self-service and community troubleshooting, but employees and customers weren't engaging with the knowledge base as fast as hoped. MORE

In these slides, APQC showcases the human capital management (HCM) content published by APQC in the past six months. We showcase APQC''s most recent research on topics including: read more. Performance Management and evaluation Performance management and evaluation Workforce Analytics Workforce Analytics Human Capital Management Presentations 6.0 Develop and Manage Human Capital Print MORE

Updated in January 2015, this presentation is an overview of recently released content in the Knowledge Base. This presentation includes topics of business process management, benchmarking, measurement, productivity, and quality. This content can be used to improve business performance. Business Excellence Presentations 1.0 Develop Vision and Strategy 12.2 Manage portfolio, program, and project 12.0 Develop and Manage Business Capabilities Print MORE

However, I was able to find a Knowledge Base article that provides information on how QuickBooks can be used to generate reports that support in-house completion of the ACA forms. Ask the Expert Benefits ACA AIR IRS Knowledge BaseEmployers will need to do ACA reporting for this year, including forms 1094 & 1095. What options (e.g. MORE

This glossary provides definitions for key data and analytics terminology, as well as links to relevant contextual content from APQC's Knowledge Base. Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 12.6 Measure and benchmark 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 MORE

Western economies were in the early stages of evolving from manufacturing to service, knowledge-based economies. Employees make products in manufacturing economies, in contrast, employees are the products in service, knowledge-based economies. Employees Are the Product Claiming that employees are the product in knowledge-based economies may appear a bit of a stretch. The 7 Pillars of Effective Engagement This leads to the current state of affairs regarding employee engagement best practices based on what is known and proven successful. MORE

Knowledge Management. wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process.  If you’re still trying to figure out what you should be doing to move off of the starting line, it could be very helpful.  When one of our clients reaches out to us, the system we use to track the discussion is the same as the system we are discussing.  So we spend our time working on our own knowledge base, which gives us practical experience, not just theoretical. Useful Knowledge. MORE

And if you’re in the mood to expand your programming knowledge base beyond the “popular” languages such as Java, consider learning one of these fast-rising languages. So you’re learning to code. But what do you actually plan on doing with your new skills? Only 15 percent planned on waiting for more than a year before they started submitting their applications for positions. MORE

On December 4, 2014, Bob Melvin, Vice President of Engineering at Teledyne Benthos, explains what knowledge-based product development is, and the process for going about it, starting with a new set of requirements that include customer interest. During his presentation, learn how Bob has successfully implemented this process within his own organization. Click here to view this presentation. New Product Development Product Development Presentations 2.0 Develop and Manage Products and Services Print MORE

Updated in January 2015, this presentation is an overview of recently released content in the Knowledge Base. This presentation includes topics of business process management, benchmarking, measurement, productivity, and quality. This content can be used to improve business performance. Business Excellence Presentations 1.0 Develop Vision and Strategy 12.2 Manage portfolio, program, and project 12.0 Develop and Manage Business Capabilities Print MORE

There is a self-constructed knowledge base within your organization – use it. Self-determination is a strong driver of engagement and allows people to be innovative and creative. Join Tim Baker and the team at 12:30-1:30 ET on Tuesday, June 7th, for the next #HRchat  on Twitter to discuss what how autonomy supports employee engagement. Q3 : Autonomy promotes self-determination. MORE

While many recruiters are technologically inclined, others don’t have quite as much of a knowledge base. Saying that today’s tech pro needs a solid handle on multiple skill sets is a bit of an understatement. Some recruiters will view Crichton’s words as a bit harsh. Right? Focus on the Endpoint. Painting the “big picture” can help a recruiter get a good grasp on what you actually do. MORE

Issues going forward affecting this shift include adequate communication platforms to bring together teams, internal documentation of employee skill/knowledge bases, and the role of managers. Pain can lead us to the source of our troubles — and with that efferent signal we can begin to act in response. This is exactly how I view the unfolding shift within organizations today. Traditional organizational structure and processes are often unfit to support the work life needs of human beings (think  Maslow’s notion  of safety applied to work). We shouldn’t feign surprise. MORE

As a result, there’s growing demand among VC and private-equity firms for front- and back-end developers with financial-industry knowledge, as well as data visualization and analytics expertise. Advisors and investors are looking to diversify their investments into alternatives, and fund managers want to diversify their investment base, too. Financial Knowledge. MORE

What happens when we truly move to a knowledge-based economy? A friend of mine just asked, “What HR technology excites you most? What’s new? What’s hot?” ” Those are complicated questions. The easy answer is to send you to analysts and advisors who tell me that recruitment technology is hot. Also, learning. Patriarchal cultures. Old names. Is it weekly? MORE

This presentation offers an overview of the Knowledge Base content in supply chain management, product development, and innovation. It highlights content added in the last half of 2014 as well as APQC''s upcoming research. New Product Development Product and Service Innovation Supply Chain Planning Procurement Logistics Manufacturing Supply Chain Management Presentations 2.0 Develop and Manage Products and Services 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.5 MORE

Transferees have questions. Lots of them. Well, to be more specific, there tend to be three types of transferees: ones with no questions, ones with every question imaginable, and one who ask no questions even though they have every question imaginable and everything goes horribly wrong and you get blindsided and now it’s your problem. Relocation HR MORE

In these slides, APQC showcases the human capital management (HCM) content published by APQC in the past six months. We showcase APQC''s most recent research on topics including: read more. Performance Management and evaluation Performance management and evaluation Workforce Analytics Workforce Analytics Human Capital Management Presentations 6.0 Develop and Manage Human Capital Print MORE

Each business sector demands specific skills and knowledge, but the AACU report “It Takes More Than a Major: Employer Priorities for College Learning and Student Success” shows that 93 percent of employers agreed that it is important for employees to be able to think critically, communicate clearly and solve complex problems. link]. link]. MORE

Curates knowledge base to boost transparency of compensation strategies within the company. Talent management software allows managers to oversee and operate a variety of aspects within their company. This suite of software may include the following: Performance Management. Compensation Management. Recruitment Management. Retention Management. Content Management. Learn More. MORE

This lack of specialized knowledge on the interviewer’s part can lead to problems. Assume a level of very basic technical knowledge on the part of the interviewer, but be prepared to break down higher-level concepts. While you might be pleasantly surprised by the interviewer’s knowledge base, don’t bet that they’ll understand everything you can do. MORE

This presentation offers an overview of the Knowledge Base content in supply chain management, product development, and innovation. It highlights content added in the first half of 2015 as well as APQC's current research. New Product Development Product and Service Innovation Supply Chain Planning Procurement Logistics Manufacturing Supply Chain Management Presentations 2.0 Develop and Manage Products and Services 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.5 MORE

Hyperlinks have been included for resources that are freely available via the Knowledge Base or the Internet. Employee Training & Development Human Capital Management Training Programs e-Learning/Technology-based Training Training Methods Tools and Templates 6.0 This resource list is APQC’s guide to current, high-quality content on training and developing employees. Develop and Manage Human Capital 6.3.4 Manage employee development 6.3.5 Develop and train employees Print MORE

This upcoming game-based learning is fantastic in that it stimulates the brain in a way that textbook study could only ever dream of achieving. The more variety, the better as this will expose the team to even more areas of learning, helping them expand their knowledge base. Read up on the game's story. While Also, bear in mind that games can have more than one story. MORE

This presentation offers an overview of the Knowledge Base content in supply chain management, product development, and innovation. It highlights content added in the last half of 2014 as well as APQC''s upcoming research. New Product Development Product and Service Innovation Supply Chain Planning Procurement Logistics Manufacturing Supply Chain Management Presentations 2.0 Develop and Manage Products and Services 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.5 MORE

Updated in June 2015, this presentation is an overview of recently released content in the Knowledge Base. This presentation includes topics of business process management, benchmarking, measurement, productivity, and quality. This content can be used to improve business performance. Business Excellence Presentations 1.0 Develop Vision and Strategy 12.1 Manage business processes 12.1.3 Define processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.2 Manage portfolio, program, and project 12.2.2 Manage programs 12.2.3 Manage projects 12.2.3.3 Execute projects 12.3 MORE

If so, make sure those who monitor the ticketing queue are provided with clear instructions and an updated knowledge base on how to support or triage tickets for your system. Written by: Julia Hatton. In my prior post, A Successful Support Model – Part 1: A Phased Approach , I suggested thinking of support in terms of initial and ongoing. Designing Your Support Model. be stored? MORE

In these slides, APQC's financial management (FM) team provides an overview of the financial and accounting resources available through APQC's Knowledge Base Web site through July 2015. FM senior finance expert, Mary Driscoll, presents a guided tour of the best practices in finance, planning, and performance, including the metrics and the thought leadership APQC provides within its FM discipline. Finance and Accounting Presentations 8.0 Manage Financial Resources Print MORE

Good Relationships Lead to Knowledge and Skills Sharing. Co-workers who become friends will be happy to share their knowledge and skills with one another. Employees who stay with you for a long time develop a solid knowledge base of the company, which is cost-effective for the company. The better your relationships, the happier and more enjoyable your work will be. MORE

This presentation overviews the newest and most popular content in Knowledge Management (KM). Content management KM Assessments Knowledge Management (KM) Information Management KM Strategy KM Governance, roles and Job descriptions KM Measures KM Culture KM Change Management Knowledge and Information Management Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy 12.0 Develop and Manage Business Capabilities Print MORE

“At the same time human job descriptions are becoming more knowledge-based, with technology in an assisting role.” This leads to a change of industrial workers “becoming industrial knowledge workers, interfacing with intelligent equipment.” He says that not all jobs are disappearing in manufacturing, despite what many have forecast in dire predictions. Dweck, Ph.D. MORE

The most successful customer support organizations we work with deploy an integrated, customer-facing knowledge base that enables self-service within a customer community. I do it myself, too. I run Global Support for Jive, using our own community product, Jive-x, to support our customers as they support their customers. Customer support technology is changing rapidly. Have questions? MORE

On December 4, 2014, Bob Melvin, Vice President of Engineering at Teledyne Benthos, explain what knowledge-based product development is, and the process for going about it, starting with a new set of requirements that include customer interest. During his presentation, learn how Bob has successfully implemented this process within his own organization. Click here to view the slides from this presentation. New Product Development Product Development Presentations 2.0 Develop and Manage Products and Services Video MORE

While anyone can receive training, you want the person you bring on board to have a knowledge base on which you can build. Prior to extending a job offer to a candidate, you want to verify that the individual you’re considering bringing on board is worth the investment. Before you make an investment you later regret, consider these questions: Is this person competent? MORE