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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. Like his unique position on effectiveness, Jean-Claude has atypical views on the familiar KM maxim of People, Process and Technology. He is the CKO of Microsoft Services, the largest Division of Microsoft with over 22,000 people.

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6 Steps to Take Before Key Employees Retire

ATD Human Capital

An increasing number of workers are approaching retirement age in the United States. Many possess critical knowledge and skills obtained over many years of on-the-job experience, which is difficult, if not impossible, to replace. Have each team develop a scheduled plan to transfer the knowledge items. Case in Point.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the early attempts was made by the World Bank, who video-taped (this was very early when it really was tape) interviews with experts from around the world, for example, a very experienced road construction engineer in Pakistan or a long-time education expert in Brazil. involves real problems, not hypothetical. Bibliography.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. Like his unique position on effectiveness, Jean-Claude has atypical views on the familiar KM maxim of People, Process and Technology. He is the CKO of Microsoft Services, the largest Division of Microsoft with over 22,000 people.

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3 Big Knowledge Gaps in STEM Workforces

ATD Human Capital

In a recent APQC survey of more than 750 technical and engineering, knowledge management, learning, and talent management professionals, more than half ranked STEM competency and expertise development as an urgent or significant priority for their leadership. Developing Experts.

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Why You Should Have an Offboarding Checklist (Plus Examples)

6Q

An offboarding process helps managers improve engagement and reduce employee turnover by understanding why they decide to go. Knowledge management is important for any company, and it makes the offboarding process even more essential. Knowledge transfer. Exit interview. Exit interview. Giving notice.