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GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledgemanagement task is to bring together the collective knowledge of the organization to bear on complex issues.
I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. Like his unique position on effectiveness, Jean-Claude has atypical views on the familiar KM maxim of People, Process and Technology. He is the CKO of Microsoft Services, the largest Division of Microsoft with over 22,000 people.
An increasing number of workers are approaching retirement age in the United States. Many possess critical knowledge and skills obtained over many years of on-the-job experience, which is difficult, if not impossible, to replace. Have each team develop a scheduled plan to transfer the knowledge items. Case in Point.
One of the early attempts was made by the World Bank, who video-taped (this was very early when it really was tape) interviews with experts from around the world, for example, a very experienced road construction engineer in Pakistan or a long-time education expert in Brazil. involves real problems, not hypothetical. Bibliography.
I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. Like his unique position on effectiveness, Jean-Claude has atypical views on the familiar KM maxim of People, Process and Technology. He is the CKO of Microsoft Services, the largest Division of Microsoft with over 22,000 people.
In a recent APQC survey of more than 750 technical and engineering, knowledgemanagement, learning, and talent management professionals, more than half ranked STEM competency and expertise development as an urgent or significant priority for their leadership. Developing Experts.
An offboarding process helps managers improve engagement and reduce employee turnover by understanding why they decide to go. Knowledgemanagement is important for any company, and it makes the offboarding process even more essential. Knowledge transfer. Exit interview. Exit interview. Giving notice.
There is a brigade charge underway to capture the wisdom (knowledge + experience) of the retiring corporate crowd. The urgency is perhaps driven by the fact that these “wisdom holders&# will retire, then turn around and charge their former employers a hefty consulting fee for continuing their services. Back to basics then.
HR then interviews interested candidates to identify mentors who are passionate, well-regarded within the organization, and willing to share their knowledge. Cardinal Health is one of several companies using a technology-enabled approach to help mentees select mentors who are well suited to their individual development needs.
But if you’re just getting started, or haven’t updated your model in a while, what tools or assets are available to help? Office of Personnel Management (OPM) shares its General Competencies and Competency Models with the public. Or contact us to see if Avilar’s WebMentor Skills ™ competency managementsystems may support your team.
In this three part series I‘ve classified the evolving landscape of knowledgemanagement into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Leveraging Collective Knowledge.
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