Remove Harassment Remove Retention and Turnover Remove Talent Experience
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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. It’s pretty simple to calculate your organization’s turnover as a percentage.

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Law firm turnover: Strategies to combat the 50% attorney retention challenge

Embroker

While the billable hours and courtroom wins are part of your success, another significant challenge for law firm owners and managers in 2025 is law firm turnover. According to the ABA Journal , law firm turnover also known as attrition can cost firms between $200,000 and $500,000 per lawyer lost. Why does this discrepancy matter?

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Your Comprehensive Guide to Sensitivity Training for Employees (In 2024)

AIHR

Conducting training programs in the workplace are essential for employee and company growth and building a cohesive, collaborative organization, which is where sensitivity training for employees plays an important role. Contents What is sensitivity training for employees? Why is sensitivity training for employees important?

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5 HR Trends Charter Schools Should Watch This Back-to-School Season

Extensis

A school staff functions similarly, strengthening their work environment and collaborations with varied perspectives and experiences. DEI training programs are equipping school employees with the tools to recognize and mitigate workplace bias. Quick look: Each new school year comes with a new checklist of responsibilities.

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The ROI of Employee Well-Being: Why Investing in Workplace Culture is a Strategic Business Move

EverFi - HR

Workplace anti-harassment programs help prevent and address abusive behaviors that can cause the targets of harassment to experience high blood pressure, depression, headaches, gastric problems, and other physical and psychological challenges that can prompt sick days or medical leaves.

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The Most Read Talent Management Articles Of 2024 (Dr. Sullivan summarizes his most popular articles)

Dr. John Sullivan

I would also note that I now find that staying current in talent management can no longer just be something you do when you have spare time. Dr. Sullivan’s Top 5 Most-Read Talent Management Articles From the 52 articles that I published in 2024. First, to reveal the hot topics my audience found most relevant to them.

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Why Hospitality Workers Walk Away: Addressing the Root Causes of Turnover

Payactiv

In this article, we’ll deep dive into hospitality industry turnover and explore potential solutions to help employers navigate this challenging environment. Average Employee Turnover Rate in the Hospitality Industry The average turnover rate in the hospitality sector is currently 4.9% , compared to the average of 3.2%