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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. In this article, we’ll explore the most common causes of high call center turnover and some strategies for greater employee retention. Why is this figure so high?

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HR KPIs: Guide, 20 Examples & Free Template

AIHR

Tracking workforce performance: KPIs like employee productivity or goal attainment help ensure that teams are effectively meeting their business targets. Monitoring employee engagement: Metrics such as engagement survey scores or turnover rates signal morale and satisfaction, which impact retention and organizational performance.

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10 Best Headcount Management Software 2025

HR Lineup

Headcount Management Software refers to a category of tools designed to help businesses efficiently manage and optimize their workforce. This software allows organizations to track, analyze, and plan their employee headcount, ensuring that they have the right number of employees with the appropriate skills at any given time.

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Why Hospitality Workers Walk Away: Addressing the Root Causes of Turnover

Payactiv

In this article, we’ll deep dive into hospitality industry turnover and explore potential solutions to help employers navigate this challenging environment. Average Employee Turnover Rate in the Hospitality Industry The average turnover rate in the hospitality sector is currently 4.9% , compared to the average of 3.2%

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HR Year-End Checklist: 10 Critical Areas to Assess

Extensis

Two critical tasks: ✓ Update employee information: Keep all employee records current, including contact details, emergency contacts, and personal information. Archive old records: Securely store or dispose of records in accordance with data retention policies and legal requirements.

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Data Unbound: Breaking Down HR Silos for Smarter Insights

Hire Road

Because these systems rarely talk to each other, HR teams struggle to get a complete picture of each employees journey or the workforce as a whole. Key metrics, like turnover and engagement, might be gathered in one place, while data on performance growth resides elsewhere.

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Leveraging HR Data to Reduce Turnover

EmployeeConnect

Predictive Analytics for Turnover Risk Predictive analytics uses historical data and machine learning to forecast which employees are most likely to leave. By analysing factors such as job tenure, performance metrics, engagement levels, and absenteeism, HR teams can identify at-risk employees and take preemptive action.