In this week’s best in Change Management the articles speak about key business processes, organizational management and ITSM, and even some key challenges of software CM. 1. Why Organizational Change Management is Important for ITSM. In Karen Ferris’ article she looks at ITSM and its role in organizational change management. Effective Business Change Management is Critical for RIM Project Success. MORE

Let me pause here at the beginning so you can imagine the smell of freshly brewed coffee and the mouth-watering smell of fresh, hot apple pie. Got your attention? Now, let me share the story behind these delectable items. This past week I was at a McDonald’s. It was midafternoon and not during a meal rush. went up to the counter and there Tracey met me with a smile and a warm greeting !! MORE

Change leadership involves leading an organization to make intended and real change that meets the set vision. Unlike day-to-day leadership, this type of leadership requires a unique mindset and extra capabilities to meet its set of demands that are crucial in leading the organization to a new place. The change leader, who happens to be the main force behind the intended change, creates a vision and inspires others to commit themselves to achieving the vision. They are in charge of driving the change process to completion and removing any barriers to the process. Creating a Climate for Change. MORE

Each day is yielding more evidence to support that employee morale is directly influenced by the design of an office. Including impacts on well-being, health and productivity, this is becoming a serious matter that cannot be ignored. Data supports that patients in hospitals heal faster when in a room with a window, so it is safe to assume that such a mental effect could take place in an office. MORE

A document - with the rather unpromising title of Pension flexibilities and DWP benefits  - was issued on Friday by the Department for Work & Pensions.  Yet this short missive (it’s only two pages long) carries an important message connected with the introduction of the new Pension Freedoms from Easter Monday onwards. If it is decided that you have deliberately deprived yourself, you will be treated as still having that money and it will be taken into account as income or capital when your benefit entitlement is worked out.” Best regards. Steve. MORE

It’s five answers to five questions. Here we go…. 1. only invited some of my employees to my birthday party, and now I’m in trouble. I had a birthday part and invited some of my direct reports. I was later asked by my boss whether I had a birthday party and invited direct reports and whether the party was discussed. When I responded that yes, I had a party and that it may have been discussed as far as the venue and the dress I was wearing, she stated that could be seen as favoritism. Then I was later asked the same question by HR. Is this illegal? applied for a job about three days ago. MORE

In this week’s best in Change Management the articles speak about key business processes, organizational management and ITSM, and even some key challenges of software CM. 1. Why Organizational Change Management is Important for ITSM. In Karen Ferris’ article she looks at ITSM and its role in organizational change management. Effective Business Change Management is Critical for RIM Project Success. MORE

Let me pause here at the beginning so you can imagine the smell of freshly brewed coffee and the mouth-watering smell of fresh, hot apple pie. Got your attention? Now, let me share the story behind these delectable items. This past week I was at a McDonald’s. It was midafternoon and not during a meal rush. went up to the counter and there Tracey met me with a smile and a warm greeting !! MORE

In our continuing series on human resources and technology , I thought it would be good to cover a term that gets thrown around a lot – SaaS. It’s an acronym for Software-as-a-Service. Many times, when I hear the term SaaS, it’s used in the same sentence as “the cloud.” So much so that it’s easy to wonder about the relationship between the two. Are they the same? Different? And how do they work? MORE