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7 Ways to Keep Call Center Employees Engaged

Achievers

A disengaged workforce can cripple your contact center’s ability to provide quality customer service and will ultimately raise recruiting and staffing costs which will impact your bottom line. A great way to gather employee feedback is through pulse surveys. Those who are actively seeding discontent (20%). Source: ContactBabel.

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7 Ways to Keep Call Center Employees Engaged

Achievers

A disengaged workforce can cripple your contact center’s ability to provide quality customer service and will ultimately raise recruiting and staffing costs which will impact your bottom line. A great way to gather employee feedback is through pulse surveys. Those who are actively seeding discontent (20%). Source: ContactBabel.

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Industry Insights: Quick Service Restaurants

Payactiv

Yet hiring continues to be a challenge as workers look for higher wages, more flexible schedules, strong benefits, and a safe work environment. Some states are considering regulations that could impact quick service restaurants, including higher minimum wage laws, franchise regulations, and food waste legislation. Serve up success.

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Half of UK employees regularly work unpaid hours, survey finds

cipHR

According to the findings, there are significantly more employees who work unpaid hours than employees who receive overtime pay (49% compared to 23%). According to the findings, there are significantly more employees who work unpaid hours than employees who receive overtime pay (49% compared to 23%). hours a week), 25-34-year-olds (3.5

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Cut Your Hiring Time in Half: 15 Best Online Recruitment Tools (2025)

Peoplebox

Remote work has only made things worse, exposing the fatal flaws in recruitment strategies that worked just a few years ago. Remote work has only made things worse, exposing the fatal flaws in recruitment strategies that worked just a few years ago. Modern online recruitment tools are changing the game. 1) Peoplebox.ai

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Two in five employees are working extra hours as cost-of-living crisis bites

cipHR

New research suggests that the continuing cost-of-living crisis is now affecting a greater proportion of employees, with more people working extra hours, more struggling to buy food or pay their bills, and fewer being able to afford to take sick days, compared to mid-2022.

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What Is HR Automation? Real-life Examples and Benefits

Peoplebox

For example, their AI-powered virtual assistant now handles hundreds of staff inquiries at once, ranging from payroll questions to time-off requests, all without breaking a sweat. This change was not just intended to reduce expenses but also to make HR processes faster, smarter, and more intuitive. Let’s get started!