Remove Corporate Strategy Remove Knowledge Management Remove Productivity
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What is internal communications? We analyzed 40 definitions to find out. 

ThoughtFarmer

Internal communications, as looked at through the lens of a role, has evolved from a corporate ‘mouthpiece’, to a role that straddles human resources, public relations, marketing, knowledge management, and more. . Next, we considered the definition of Internal Communications as an activity or exercise.

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“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction

ThoughtFarmer

It makes sense: if a customer was happy with their product or service, they wouldn't need to complain, and they wouldn't require assistance. A knowledge management strategy plays a key role in establishing an intranet business case. This is why it is essential for internal knowledge bases to be mobile accessible. .

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Reach All Employees with the 8 Most Relevant Internal Communication Formats and Channels

Staffbase

Real Time: The speed at which we consume information and products has been constantly increasing in recent years. Both are essential for increasing engagement and productivity in everyday work processes. It is especially important to provide these people with relevant information. Instant notifications enable real time communication.

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Ask These 6 Critical Questions to Assess Management Effectiveness

Visier

More farsighted investors may look at product or service quality, regulatory compliance, and public relations. Which managers have the best safety records, the best customer satisfaction, and the lowest absenteeism? By drilling down you can see which managers are associated with the highest and lowest resignation rates.