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Give Your New Managers the Tools to Succeed

HR Bartender

They can take a vacation or attend a conference with confidence, knowing that the department isn’t going to fall apart. Managers who are focused on their one job can participate in that super-secret special project that will get the attention of senior management. There’s a place for all of these programs.

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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions. No KM Role.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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How to Hold a Retreat or Meeting Where New Thinking Emerges

Conversation Matters

I attended a meeting a number of years ago that has remained in my mind as the ideal meeting where new thinking can emerge. The invitees were twenty-five recognized thought leaders in the field of knowledge management, both academics and practitioners. And so it went, with time out for snacks and meals.

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Guidelines for Leveraging Collective Knowledge and Insight

Conversation Matters

Over the years, as I have designed such meetings, I have come to rely on seven principles that work together to make the most of collective knowledge in conference settings as well as in-house meetings. When a group has come together many times, the period of connecting can be brief, but not neglected altogether.

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Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. To showcase how various capabilities such as self-service, voice biometrics, knowledge management, workforce management, and unified agent desktop come together through this three-step framework, Verint had several clients share their success stories.