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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

[link] Crafting Your IT Dream Team: How to Build an Effective Helpdesk Support Department Introduction: The Importance of an Effective Helpdesk Support Department In today’s fast-paced and technology-driven world, having a reliable and efficient IT helpdesk support department is crucial for the success of any organization.

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Assessing Values in Online Technology Part 4

HR Examiner

Assessing Values in Online Technology. Here’s where we are in the series: Assessing Values in Online Technology – Part 1. Assessing Values in Online Technology – Part 2. Assessing Values in Online Technology – Part 3. Assessing Values in Online Technology – Part 4. Interviews.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. Like his unique position on effectiveness, Jean-Claude has atypical views on the familiar KM maxim of People, Process and Technology. He is the CKO of Microsoft Services, the largest Division of Microsoft with over 22,000 people.

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What is an Intranet and Is It Still Relevant to Your Organization?

SocialChorus

And, as companies adopt more and more advanced technological tools to communicate with and engage employees in highly effective ways, there may soon come a time when intranets are seen as dusty relics of an older era. . A good Content Management System (CMS). What is the modern intranet? What is an Intranet?

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What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

For purposes of this study, the authors define knowledge sharing as “the movement of knowledge between different individuals, departments, divisions, units or branches in MNCs through Knowledge Management Systems (KMSs.)” Technology Acceptance Findings. Knowledge Sharing Practices Findings.