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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Knowledge Management That Makes a Difference

Conversation Matters

I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. The meeting was designed around seven “Big Ideas” that URC has incorporated into its spread strategy for knowledge management.

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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Additionally, providing the team with the necessary tools and technologies, such as remote support software and knowledge management systems, enhances their efficiency and productivity. Utilize Multiple Sourcing Channels To ensure a diverse pool of applicants, utilize multiple sourcing channels for recruitment.

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Advertisement Continue to build out a collaborative technology platform Vendors like Zoom, Microsoft, Cisco, Salesforce, Google and Facebook are pouring billions of dollars into tools for virtual meetings, collaboration, knowledge management, safe workplaces, wellbeing and video sharing. The innovations are astounding. Register here.

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Guidelines for Leveraging Collective Knowledge and Insight

Conversation Matters

Over the years, as I have designed such meetings, I have come to rely on seven principles that work together to make the most of collective knowledge in conference settings as well as in-house meetings. It is large enough to contain diverse views yet small enough for members to engage each other. Connection before content.

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Do We Really Need So Many Kinds of Social Media?

Conversation Matters

I recently spoke at the 2009 Army Knowledge Management Conference. The sixty Battle Command Knowledge System (BCKS) Professional forums that have been so successful. It’s a question I’m asked a lot and one I tried to address in my presentation at the Army KM Conference and reiterate in this blog post.