Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Inadequate Compensation As of March 2024, the average hourly pay for call center agents in the US is just $17.75 Conduct Thorough Training and Onboarding In your haste to get your agents taking customer calls, don’t neglect the importance of running a comprehensive onboarding and training program. Read the full case study.
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