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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Inadequate Compensation As of March 2024, the average hourly pay for call center agents in the US is just $17.75 per hour, which amounts to a total yearly salary of about $38,000 for full-timers. Long Hours Call centers are typically staffed during the evenings, weekends, and holidays. Why is this figure so high? Let’s explore.

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How Serious are OFCCP Equal Pay Penalties? Very.

Trusaic

A News Release dated June 22, 2020, described the order, which requires WMS Solutions, LLC to pay $960,905 in back wages, damages, and interest based on discrimination and harassment claims. As a condition of receipt of federal funds, contractors may be subject to an OFCCP audit, including a compensation analysis.

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HR Compliance: Engagement, Efficiencies & Integrity

CCI Consulting

By working proactively and flagging potential issues early, such as wage misclassifications or outdated protocols, HR audits help to minimize the risk of legal complications. The main goal of an FLSA audit is simple but important: verify compliance with wage and hour regulations to protect both the company and its employees.

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From Fleeting to Forever: Combating Quick Service Restaurant Turnover Rate

Payactiv

Low Compensation The average hourly rate for fast food workers in the US is just $11.95. Great staff is a critical element of success for every quick-service restaurant (QSR). However, the industry is renowned for its extremely high turnover rate. across all sectors, according to the US Bureau of Labor Statistics. How Did We Get Here?

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Empowering Employees Through Legal Education in the Workplace

Hppy

For instance, knowledge of anti-discrimination laws, wage and hour regulations, and safety standards empowers employees to navigate their roles confidently. This awareness helps them act promptly, gather necessary documentation, and understand their compensation options, thereby making them feel more secure and valued in their roles.

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Conducting an HR Audit – Review, Identify, Improve

CCI Consulting

Essentially, HR audits are an efficient tool used to improve processes like recruitment, retention, onboarding, training, salary and compensation, payroll, performance management, and many more common practices within an HR department. The word “audit” generally elicits the idea that an aspect of the operation is doing something wrong.

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May 2024 Legal Updates

ComplianceHR

May 2024 Legal Updates If you’re an existing ComplianceHR client, not only can you access these updates through the PolicySmart solution, but also robust links to learn more about each of these changes. However, if you are not a subscriber to our solutions, we are pleased to provide you with abbreviated May 2024 Legal Updates.