Remove Coaching Remove Knowledge Management Remove Video Recruiting
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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Developing Customer Service Skills During COVID-19

Professional Alternatives

— 2) Avoid Poor Coaching Attitudes. Customer service skills are optimized when organizations move away from the rigidly structured coaching system in contact centers. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow.

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Advertisement Continue to build out a collaborative technology platform Vendors like Zoom, Microsoft, Cisco, Salesforce, Google and Facebook are pouring billions of dollars into tools for virtual meetings, collaboration, knowledge management, safe workplaces, wellbeing and video sharing. The innovations are astounding.

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Part II “We Know More Than We Can Say: How to Use Tacit Knowledge

Conversation Matters

Cross and Sproull conducted in-depth interviews with each of these project managers to explore what they learned through the conversations they chose to have. The country office decided to tap into this knowledge through a [face-to-face] 2-day Peer Assist.

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

HR chatbots are software programs that use artificial intelligence (AI) to handle various human resource functions like answering basic questions, performing tasks, and offering support. Using Eightfold AI’s Talent Management solution, Ubisoft implemented its own internal talent marketplace.

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Which Employee Experience Software is Best for Your Business? Our Top 10 Solutions

Staffbase

And deploying the right tools and software platforms can supercharge the impact of your efforts. What is employee experience software? Employee experience software is a broad term for the various tools, apps, and platforms that organizations use to give their employees the best possible experience at work.

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Boost Low Employee Engagement with Your Benefits Programs

Tango Health

Leverage video to pre-record messages from HR leadership Allow for 1:1 video meetings between employees and either your vendors, your on-staff HR team, or a third-party benefit coach. Video is a proven method for improving knowledge in common healthcare terms, situations, and programs available to them.