Conversation Matters

JUNE 25, 2012

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Professional Alternatives

MAY 27, 2020

— 2) Avoid Poor Coaching Attitudes. Customer service skills are optimized when organizations move away from the rigidly structured coaching system in contact centers. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow.

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HRExecutive

MARCH 19, 2025

At the same time, organizations struggle with knowledge transfer and employee training. Six in 10 employees report not receiving the on-the-job coaching they need to support their core job skills, according to a May 2024 Gartner survey of 3,375 employees. This translates to approximately 4.1

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Engagedly

SEPTEMBER 30, 2024

Let’s take a deeper look at the most important traits of a successful manager. Clear and Effective Communication In order to communicate effectively with the employees, you need to follow certain guidelines, which would ensure that you, as a manager, and the employees are on the same page.

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PlanSource

DECEMBER 31, 2019

then store these files on a centralized internal knowledge base. The right benefits amplify specific values and messages in the company’s culture, which, in turn, boosts engagement as a result of that very intentional culture-building.” – Randi Braun, Executive Coach & Founder, Something Major.

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AIHR

FEBRUARY 22, 2024

Using Bloomfire’s Knowledge Management Software System software, Aite Group created hundreds of pieces of content for employees. The company’s knowledge base has helped new employees self-pace their learning by searching and accessing information by themselves, without the assistance of HR or their managers.

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Staffbase

DECEMBER 6, 2024

Blink Blink is a mobile-first digital employee experience platform designed to connect and engage distributed and frontline teams.

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