The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Buckman Laboratories International Inc. Buckman) was selected for inclusion in the chemicals industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Air Products and Chemicals Inc. Air Products) was selected for inclusion in the chemicals industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

Knowledge and Information Management Knowledge Management (KM) Information Management Case Studies 7.0 Manage Information Technology 7.4 Manage enterprise information 7.4.1 Develop information and content management strategies 7.4.2 Develop and Manage Business Capabilities Print ComputersAs an industry leader, Intel wanted to adopt a standard metrology, or measurement system, to assess its internal information quality. read more. Define the enterprise information architecture 12.0 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Wipro was selected for inclusion in the professional services industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

APQC’s July 2015 Knowledge Management (KM) Community Call discussed the evolution of a KM program at an inbound contact center that started in 2009. Liz Herman, Director of Health & Analytics at Battelle, was brought in to conduct an initial case study to understand how implementation of this KM program affected team and organizational culture, performance metrics, leadership support, and knowledge transfer. She returned in 2012 and 2014 to further study this KM program and see how the KM team and tools had evolved. read more. MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Unisys was selected for inclusion in the professional services industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

This profile is part of an APQC series highlighting notable knowledge management (KM) programs in certain industry segments. Knowledge Management (KM) Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Aerospace Government/Military NASA was selected for inclusion in the aerospace and defense industry group. unique features of its program. MORE

CT1 is set up to take a broad view that focuses on capturing and transferring knowledge, best practices, and lessons learned across all projects and all shipyard locations. Knowledge Management (KM) KM Strategy KM Implementation Knowledge and Information Management Case Studies 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.1.1 Define and manage governance approach 12.3 Manage quality 12.3.1 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 MORE

This profile examines the role, responsibilities, and experiences of Roger Herres, knowledge management officer (KMO) at the United States Army Special Operations Aviation Command (ARSOAC). KM Governance, roles and Job descriptions Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1.3 Define roles and accountability of core group versus operating units 12.5.1.6 Develop core KM methodologies Print Government/Military MORE

This case study describes technical mentoring practices at a global natural resource company. Employee Training & Development Knowledge Management (KM) Coaching and Mentoring KM Implementation Knowledge and Information Management Case Studies 12.5.2.5 Manage employee relations 6.3.4 Manage employee development Print Metals MiningThe program focuses on the geology group for a U.S. geographic region, which includes more than 100 geologists with varying levels of experience. Develop new KM approaches 12.5.2.6 MORE

CT1 is set up to take a broad view that focuses on capturing and transferring knowledge, best practices, and lessons learned across all projects and all shipyard locations. Knowledge Management (KM) KM Strategy KM Implementation Knowledge and Information Management Case Studies 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.1.1 Define and manage governance approach 12.3 Manage quality 12.3.1 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Lloyd''s Register was selected for inclusion in the financial, insurance, and business services industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

These are slides from APQC's July 2015 Knowledge Management (KM) Community Call. Liz Herman, Director of Health & Analytics at Battelle, was brought in to conduct an initial case study to understand how implementation of this KM program affected team and organizational culture, performance metrics, leadership support, and knowledge transfer. She returned in 2012 and 2014 to further study this KM program and see how the KM team and tools had evolved. Knowledge and Information Management Presentations 12.5.1.7 read more. MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Implementation KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Tata Steel Limited (formerly Tata Iron and Steel Company Limited) was selected for inclusion in the industrial products and manufacturing industry group. unique features of its program. MORE

At the world’s largest manufacturer of agricultural equipment – John Deere – employee survey feedback had revealed an opportunity for the organization’s Global IT area to re-evaluate its knowledge management (KM) strategy and approach. The Global IT team enlisted APQC Advisory Services to help develop a consistent knowledge-sharing approach and guide its KM journey. Knowledge and Information Management Knowledge Management (KM) KM Strategy Case Studies 12.3.2.3 read more. Develop and maintain quality recognition programs 12.0 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Implementation KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Credit Suisse was selected for inclusion in the financial, insurance, and business services industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

Determining how many resources and how much of their time to devote to business process management (BPM) implementation can be a challenge. It also discusses the amount of time each organization and role commits to BPM—with APQC insights and case study examples from Air Products and Chemicals, Coors Brewing Company, Northrop Grumman Space Technology, Deere & Company, and OMI. Business Excellence Business Process Management (BPM) Teams Process Management Best Practices and Business Drivers 12.4.1.5 Manage business processes 12.5 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Kraft Foods Group Inc. was selected for inclusion in the consumer products industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 John Deere was selected for inclusion in the industrial products and manufacturing industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Knowledge Management (KM) KM Strategy KM Measures Knowledge and Information Management Case Studies 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Caterpillar was selected for inclusion in the industrial products and manufacturing industry group. unique features of its program. Develop KM strategy 12.5.2 Assess KM capabilities 12.5.3 MORE