Empuls

SEPTEMBER 29, 2023

The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.

Hiring Software 40

Hiring Software HR Software Recruiting Software Staffing Software 40

Thrive Global

JANUARY 5, 2021

This is an issue that industries plagued with high attrition rates cannot afford to let fester, and technology unfortunately isn’t a silver bullet solution to mitigating the impact on the business. The customer service industry standard, for example, requires that 90% of calls are answered within 30 seconds. The answer?

Staffing Software 74

Staffing Software Planning Tools AI Recruiting Industry 74

Littal Shemer

OCTOBER 11, 2022

I find here inspiration, blended with practical guidance and validation for my practices, mixed with new ideas and innovative tools, but most of all, an “open door” to a professional community , which I’m happy and honored to be a part of it. Browse and read this book sample today, and offer your feedback.

HR Software 52

HR Software HR Planning Analytics Hiring Software 52

Workable

OCTOBER 5, 2021

Outsourcing is often frowned upon in the United States because of the stigmas surrounding manufacturing plants in China or call centers in India. The largest companies in the world use both outsourcing and directly managed offshore teams to support multiple parts of their business to improve efficiency and reduce costs.

Talent Experience 71

Talent Experience Hiring Software Recruiting Software Metrics 71