Business Acumen Institute

SEPTEMBER 18, 2023

So we have technical solutions that don’t necessarily solve a customer problem. Sometimes HR managers hire the wrong people Why is that? They fill the role or they recruit for the role based on what they think they’re supposed to have. You do it with the people who run your team. Oh, here’s another one.

Hiring Software

Thrive Global

JANUARY 5, 2021

This is an issue that industries plagued with high attrition rates cannot afford to let fester, and technology unfortunately isn’t a silver bullet solution to mitigating the impact on the business. The customer service industry standard, for example, requires that 90% of calls are answered within 30 seconds. The answer?

Staffing Software

Empuls

SEPTEMBER 29, 2023

The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.

Hiring Software

Littal Shemer

OCTOBER 11, 2022

I find here inspiration, blended with practical guidance and validation for my practices, mixed with new ideas and innovative tools, but most of all, an “open door” to a professional community , which I’m happy and honored to be a part of it. Browse and read this book sample today, and offer your feedback.

HR Software

Workable

OCTOBER 5, 2021

Outsourcing is often frowned upon in the United States because of the stigmas surrounding manufacturing plants in China or call centers in India. The largest companies in the world use both outsourcing and directly managed offshore teams to support multiple parts of their business to improve efficiency and reduce costs.

10KC