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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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What does high turnover mean? Turnover rates, jobs, and causes

Digital HR Tech

High turnover can be both a good and a bad thing. When it comes to sales value, for instance, you want your turnover to go through the roof. When it comes to your employees, however, high turnover is something you want to avoid. But the impact of high employee turnover goes beyond operational inconveniences. A definition.

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Industry Insights: Staffing

Payactiv

Welcome to our resource page for Staffing Hiring! What can staffing companies, and the organizations they partner with, gain from implementing a financial wellness program? 5 Strategies for Hiring? 5 Strategies for Hiring?Hourly Staffing Industry Facts. Hourly Workers. Download Now.

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A Disciplined Strategy for Success in High-Volume Recruiting

HR Daily Advisor

For companies with seasonal high-volume recruiting needs, every year can seem like “déjà vu all over again.” Whether it’s hiring for open enrollment, tax time, or the holiday season, the pressure to find a large number of qualified candidates in a short span of time never goes away. Five Keys to a Successful Volume Hiring Process.

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Workforce Management: Everything You Need to Know

Zenefits

Interestingly, workforce management started as a way for call centers to improve efficiency, productivity, and consistency. Recruiting. It can also be a problem if turnover gets out of hand. To know why it is essential, you only need to look at the workforce’s pivotal role in an employer’s success. Forecasting.

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How a Pay Experience Will Accelerate Strategic Goals in the New World of Work – 3 Part Series

DailyPay

In this webinar you will learn about… Ways to re-evaluate the way you hire and engage with your employees in our new world of work Explanation of what a pay experience is and how it transforms the traditional pay cycle The benefits of offering a pay experience for employers and employees. Webinar Series. Jeanniey, take it away.

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Supporting Our Front Line Heroes in Healthcare

DailyPay

Join our webinar on April 16th to learn more about how you can be the best leader through these changing times and what resources are available to your company and your employees. We are a FinTech software platform that focuses on enabling employees to have access to the pay that they’ve earned as soon as they earn it.