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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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21 Types of Employment: Your Hire-To-Retire Guide

AIHR

As the job market evolves, companies are experimenting with various employment types to build more flexible staffing models. One reason for this is the cost of slow hiring. Casual employment This flexible work arrangement hires workers on an ‘as needed’ basis and offers no guarantee of regular work hours.

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These CHROs say it’s time to ‘re-recruit’ your employees

HRExecutive

As companies continue to lose top talent during the Great Resignation , many are quickly trying to fill vacancies by pivoting their recruitment and hiring strategies—adding sign-on bonuses, emphasizing a commitment to flexibility, upping their investment in corporate social responsibility. Greg Till, Providence Health System.

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Bersin: Why you need to treat your service pros like software engineers

HRExecutive

Employers are scrambling to hire nurses, drivers, food service staff and customer support representatives. I view this as a wake-up call for companies everywhere. Without a strong service organization and a sound set of practices to hire, care for and support service teams, your company will never grow.

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Setting Up Your New Receptionist for Success: Phone Etiquette and Essential Front Desk Skills

Professional Alternatives

Whether this is their first time working a front desk opportunity or a seasoned business professional looking for a new role, it’s necessary to confirm that they have the right skills and training in order to maintain a level of professionalism with every call they answer.

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BountyJobs and Crimcheck Announce Strategic Partnership

Crimcheck | Pre-Employment & Background Check Information

Leading Provider of Outsourced Talent Acquisition Solutions Partners with Leader in Employment Screening Services AUSTIN, Texas May, 18, 2020 – BountyJobs, Inc., Leading Provider of Outsourced Talent Acquisition Solutions Partners with Leader in Employment Screening Services AUSTIN, Texas May, 18, 2020 – BountyJobs, Inc.,

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4 Ways PEO Solutions Benefit Medical Practices

Extensis

Keep reading to discover four distinct benefits healthcare leaders can gain by investing in PEO solutions. Full-scale recruiting adds ease to hiring non-clinical staff Clinical short staffing has become a critical reality within the healthcare industry. PEOs rectify this issue with its recruiting services.