BPO Recruiting best practices Retention and Turnover 
Empuls
SEPTEMBER 29, 2023
However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. However, retaining top talent in your call center is crucial for maintaining customer satisfaction, reducing recruitment and training costs, and fostering a positive work environment.
Payactiv
MARCH 28, 2022
Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. The average call center turnover rate averages between 30% to 45%. This turnover rate is considered very high. Agent Turnover — Why Are They Quitting? Source: [link].
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Genesis HR Solutions
JUNE 6, 2022
If you’re confused by the acronyms and terms we use in the human resource world, you’re not alone! In this article, we’ll pick apart these acronyms (plus several other related terms) so it’s clear what they all mean, and point out how each of these alternative human resource services compares to PEO companies. PEO vs. HRO.
Genesis HR Solutions
MARCH 18, 2019
If you’re confused by the acronyms and terms we use in the human resource world, you’re not alone! In this article, we’ll pick apart these acronyms (plus several other related terms) so it’s clear what they all mean, and point out how each of these alternative human resource services compares to PEO companies. PEO vs. HRO.
Genesis HR Solutions
MARCH 18, 2019
If you’re confused by the acronyms and terms we use in the human resource world, you’re not alone! In this article, we’ll pick apart these acronyms (plus several other related terms) so it’s clear what they all mean, and point out how each of these alternative human resource services compares to PEO companies. PEO vs. HRO.
Analytics in HR
SEPTEMBER 18, 2023
In the ever-evolving world of human resources , countless tools and strategies can help you maximize efficiency while keeping staff morale high. To prove how useful these techniques can be, we’ve gathered 11 real-life human resources examples from organizations all over the globe. Contents What is human resources (HR)?
Payactiv
MARCH 24, 2022
Earned Wage Access Confirmed to Increase Employee Retention. Employers who offer Payactiv to their employees report a happier workforce and an increase in recruitment and retention. Recently, a Payactiv client, a leading BPO company measured the effectiveness of on-demand pay in reducing attrition.
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