Conversation Matters

AUGUST 1, 2010

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Conversation Matters

MAY 13, 2012

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Conversation Matters

JUNE 6, 2012

I attended a meeting a number of years ago that has remained in my mind as the ideal meeting where new thinking can emerge. The invitees were twenty-five recognized thought leaders in the field of knowledge management, both academics and practitioners. And so it went, with time out for snacks and meals.

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Conversation Matters

JULY 7, 2016

One of the questions to be discussed at the up-coming Salzburg Seminar I will be attend July10-15 is, “What elements of an improvement are transferable, and what adaptations are needed?” Although we skillfully call upon that tacit knowledge to take action, we are often hard pressed to articulate the reasoning behind those actions.

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Strategic HCM

DECEMBER 6, 2011

I’ve just been attending an event with Globoforce and the Conference Board on social recognition. Using executive and research insights, supported by a series of ‘myth busters’, Mosley and Irvine provide a clear and compelling case for a more strategic approach – the time for Strategic Recognition is here.” Jon Ingham.

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HR Tech Girl

MARCH 24, 2023

The switch to hybrid and fully remote working has required training teams to invest their time, budget, and energy into designing, developing, and delivering modern, virtual-first remote training experiences for upskilling new employees. At large employers, that figure is 187 (from a recent Freakonomics podcast)!

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Aberdeen HCM Essentials

OCTOBER 10, 2019

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As an example, recommending a contact center agent a subject-matter expert (SME) who’s currently available to address the issue that the agent is working on to help a client.

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